Stacey Hutchens
Godfrey,United States
Summary
Dynamic Loss Prevention Manager with extensive experience at Amazon, adept at implementing data-driven strategies to reduce theft and shrinkage. Proven track record in crisis management and risk analysis, enhancing security protocols and training teams to identify vulnerabilities. Skilled in theft investigation and interview techniques, driving significant improvements in operational efficiency.
Overview
24
24
years of professional experience
Work History
Multi Site Loss Prevention Manager
Amazon
St Louis, Missouri
04.2023 - Current
- Developed leadership capabilities via training, mentorship, and project partnerships.
- Led strategic initiatives network-wide and reported key performance indicators to enhance efficiency.
- Conducted root cause analysis to inform mitigative actions regarding identified vulnerabilities.
- Engaged business partners through training to recognize and address risks effectively.
- Oversaw theft and fraud investigations, conducting interviews as required.
- Served as subject matter expert in physical security best practices and improvements.
- Implemented loss mitigation strategies and managed incident response planning according to policy guidelines.
- Collaborated with law enforcement on theft investigations while reviewing incident reports for risk mitigation.
Loss Prevention Specialist
Amazon
Saint Peters, MO
05.2021 - Current
- Use tools, data analysis, and collaborate with internal partners to identify inventory defects and create strategic plans in an effort to mitigate losses.
- Lead, conduct/interview, and deliver results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents.
- Prepare prompt and complete reports relative to Workplace Violence, Theft, Fraud, Critical Incidents, and Process Improvement
- Enhance, track, and report on metrics, which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner.
- Develop driven business cases using data collection, through database polling or data entry, from multiple DC; and conduct analysis generating strategic and tactical interpretations which receive the required approval, financial and technical resources, and the support of appropriate management to enact desired changes.
- Be the subject matter expert for all internal and external partners. Identify, promote and implement security best practices.
- Serve as department's liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies and the department's performance.
- Analyze data, conducts audits and identify trends to create actionable plans to mitigate risk.
Multi Store Asset Protection Specialist
Home Depot
Florissant, MO
12.2016 - 05.2021
- Conduct surveillance on external subjects and apprehend shoplifters.
- Identify internal dishonesty using Home Depot programs, and build cases that are reviewed by Central Investigations Team.
- Identify credit fraud, store credit fraud, and gift card fraud and relay findings to the Financial Services Team.
- Investigate charge-backs and file discrepancies with the Financial Services Team.
- Utilize TRE, Store Systems, and Tandem web tools to track repeat offenders or potential ORC subjects.
- Partner with ORC investigators forwarding any information collected on known subjects to build cases turned over to the D.A.
- Act as a liaison between The Home Depot and local law enforcement as well as state law enforcement up and including Federal Marshalls.
- Partner with the Store leadership team to identify shrink opportunities and how to harden the target.
- Monitor the theft trends of repeat offenders and ORC subjects, and adhere to business needs.
- Member of the InFocus Safety team and attend monthly meetings.
- Interview and train incoming asset protection associates.
- Attend inventory at stores in the region and perform cycle counts and check counts.
- Coordinate and attend AP Blitz at stores within the region.
Asset Protection Manager/Assistant Store Manager
Walmart
Godfrey, IL
10.2012 - 12.2016
- Protect the company assets including funds, merchandise and associates.
- Conduct surveillance, and apprehend shoplifters.
- Compile evidence, build case reports, and interview to prosecute internal and external subjects.
- Conducted internal investigations relating to employee integrity, harassment, and work place violence.
- Used variance reports to identify financial shortages at Point of sale.
- Proficient with CCTV, DVR and Verint systems.
- Attend court hearings when needed.
- Safety team leader, and held Safety team meetings weekly.
- Complete monthly audits on fire arm, and monthly cycle counts.
- Interview, hire, and train new Asset Protection Associates.
- Complete, and deliver performance based evaluations.
- Worked closely with the merchandising manager on placement of high theft merchandise to increase profits and minimize shrink.
- Review and adjust P/L as needed.
Loss Prevention Officer
JCPenney
Alton, IL
07.2010 - 10.2012
- Apprehend shoplifters according to Standard Operating Procedure.
- Perform weekly audit reports on the jewelry department and complete cycle counts.
- Conduct investigations on Point Of Sale variance reports.
- Compile evidence for internal investigations.
Project Supervisor
Challenge Unlimited
Alton, IL
05.2006 - 08.2009
- Inventory control and shrink, waste prevention.
- Compiling production spreadsheets and creating deadline contracts.
- Building customer relations and meeting with potential customers.
- Creating new contracts with customers and keep customer satisfaction at 100%.
- Quality control and inventory audits of incoming product.
- Supervising associates and completing reviews before deadlines.
Military Police Officer
U.S. Army
Fort Leonard Wood, MO
07.2002 - 02.2006
- Complete paper work on time sensitive incidents.
- Respond and investigate calls.
- Persuade and negotiate subjects in high stress situations.
- Make quick and safe decisions under pressure.
Education
Loss Prevention - Loss Prevention Certified
Loss Prevention Foundation
Remote01.2026
Associate's degree - Criminal Justice
Perdue Global University
West Lafayette, IN11.2021
Organized Retail Crime Investigations - Certified
Loss Prevention Foundation
Remote01.2021
Interview and Interrogation Techniques - Certified
Wicklander-Zulawski and Associates
Aurora, IL12.2020
Loss Prevention - Loss Prevention Qualified
Loss Prevention Foundation
Remote10.2020
Certificate - Criminal Justice
Military
Fort Leonard Wood, MO09.2002
Diploma -
Granite City High School
Granite City, IL01.2002
Skills
- Loss prevention strategies
- Interview techniques
- Risk analysis
- Data-driven decision making
- Situational awareness
- Theft investigation
- Crisis management
- Investigation techniques
- Security systems management
Awards
- Loss Prevention Certified Scholarship, LPF, 01/21, Granted the LPC scholarship from the LPF for continued education. To be completed by June 2021.
- Loss Prevention Qualified Scholarship, LPF, 01/20, I was awarded the LPF scholarship through Home Depot in January 2020 and completed my Loss Prevention Qualification exam in October 2020.
- Assisting in an investigation, Home Depot, 12/18, Compiled evidence for an internal investigation with a positive outcome using TRE, CCTV, store systems, Tandem web tools and ESVS.
Accomplishments
Honorable Discharge, Veteran
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
Army, United States, Specialist, 06/02, 02/04
Websites
Timeline
Multi Site Loss Prevention Manager
Amazon
04.2023 - Current
Loss Prevention Specialist
Amazon
05.2021 - Current
Multi Store Asset Protection Specialist
Home Depot
12.2016 - 05.2021
Asset Protection Manager/Assistant Store Manager
Walmart
10.2012 - 12.2016
Loss Prevention Officer
JCPenney
07.2010 - 10.2012
Project Supervisor
Challenge Unlimited
05.2006 - 08.2009
Military Police Officer
U.S. Army
07.2002 - 02.2006
Loss Prevention - Loss Prevention Certified
Loss Prevention Foundation
Associate's degree - Criminal Justice
Perdue Global University
Organized Retail Crime Investigations - Certified
Loss Prevention Foundation
Interview and Interrogation Techniques - Certified
Wicklander-Zulawski and Associates
Loss Prevention - Loss Prevention Qualified
Loss Prevention Foundation
Certificate - Criminal Justice
Military
Diploma -
Granite City High School