Stacey Johnson
Overland Park,KS
Summary
Business Relationship Manager experienced in strategic planning and project management. Implemented large system updates and enhanced stakeholder engagement through effective communication and relationship management. Delivered successful outcomes in complex environments by focusing on documentation management and attention to detail.
Overview
24
24
years of professional experience
Work History
Business Relationship Manager
AgriSompo
Lenexa, Kansas
12.2021 - Current
- Implemented large system updates for Policy & Claims Teams, enhancing operational efficiency over multiple years
- Oversaw International Business Analyst team in creating documentation and prototypes for a claims application, facilitating user feedback integration
- Lead workshops to gather feedback from end users
- Performed GAP analysis of multiple systems to align current state with future state objectives
- Provided documentation to development to determine scope and effort
- Independently prioritized workload to ensure meeting the target dates throughout the projects
- Assisted in creating task for development and testing for quality assurance
Business Systems Manager
AgriSompo North America
Lenexa, Kansas
03.2019 - 12.2021
- Supervised the Business Analyst that worked on policy, forms/reports, accounting, compliance, & claims
- Collaborated with Development Leads & Quality Analyst Leads on current sprints and tasks to ensure timely project delivery
- Supported Regional Operations team, facilitating communication between IT and business units to align objectives
- Participated in the Interview process, new hire training and mentoring of new Business Analysts
- Collaborated with IT leadership and development team when Diversified and Armtech system were merged into AgriNet
- Remained as primary contact point for Diversified software system until Reinsurance Years completed in PASS
- Communicated with RMA and NCIS on company questions for programming
Internal Operations & Systems Manager
Diversified Crop Insurance Services
Overland Park, Kansas
01.2018 - 03.2019
- Prioritized IT improvements to align with the company's strategic interests
- Assessed RMA policy changes for implications on internal processes and software systems
- Communicated RMA policy changes impacts to the business
- Facilitated input from the business for end-user improvements
- Led 6 Regional Analyst team members in enhancing support for regional operations
- Reviewed requirements prepared from Business Analyst for enhancements and bug updates prior to development starting
- Participated in conversations as a Subject Matter Expert for policy related items
- Coordinated with IT leadership and development team on AgriLogic policy integration into Diversified system
- Remained as primary contact point for AgriLogic software system until Reinsurance Years completed in PASS
Director of Underwriting
AgriLogic Insurance Services
Overland Park, Kansas
05.2013 - 01.2018
- Led processing staff across 5 centers with 25 team members and 1 regional office with 6 team members
- Assessed revisions to ensure they met regulatory requirements
- Communicated with RMA and NCIS for interpretation of policy rules and guidelines
- Worked with the Claims, Compliance, Underwriting, and Accounting departments during the completion of requests from RMA during the NPOR and NFOR review
- Generated queries to investigate if policies were following RMA guidelines
- Investigated system issues and wrote trouble tickets to resolve issues and or meet RMA mandates
- Supported sales staff, CIS, agents, claims, and compliance with underwriting questions
- Developed and delivered training material for annual Crop Insurance Specialist (CIS) meeting attended by over 50 participants
National Processing Manager
Hudson Insurance Group
Overland Park, Kansas
01.2013 - 05.2013
- Lead a team of central and remote Crop Insurance Specialists
- Monitored RMA reports to ensure Crop Insurance Specialists met processing goals, enhancing overall team efficiency.
- Prioritize workload for Crop Insurance Specialist during each sales, production, and acreage reporting deadline
- Determined staff size, hired and set salaries for team members, and conducted performance evaluations to optimize team performance.
- Communicated and collaborated with fellow senior staff on departmental issues and goals
- Investigated problems and determined the appropriate resolution for the situation
- Ranked programming issues with external IT support team to prioritize resolutions and streamline operations.
Assistant Processing Manager
AgriLogic Insurance Services
Overland Park, Kansas
11.2010 - 12.2012
- Processed Private Products schedules of insurance and claims in accordance with the policy provisions
- Ensured accuracy of MPCI and Supplemental customer bills and agent commissions to maintain compliance and customer satisfaction
- Partnered with IT to troubleshoot and improve software system issues for MPCI and Private Products, enhancing system reliability
- Developed internal and external processes and user guides for Crop Insurance Specialists and Agents
- Drafted and distributed communications, including Agent Notes, to keep employees and agents informed about processing system updates, RMA bulletins, and important reminders
- Created policyholder forms to be compliant with Document Standards Handbook
Insurance Processing Specialist
Farm Credit Services of America
Omaha, NE
05.2008 - 11.2010
- Ran reports from 6 Approved Insurance Provider (AIP) software systems to ensure policies were processed timely and cleared from suspension lists
- Prioritized and supervised workload for a centralized processing team of 25
- Developed and presented crop insurance underwriting and processing training on RMA rules, utilizing manuals, actuarial materials, and resources from RMA website to enhance team knowledge and compliance
- Collaborated with AIPs to identify and resolve software system issues, ensuring seamless processing and accuracy of insurance policies
- Manually calculated policyholder approved yields and guarantees to validate AIP software calculations and application of underwriting rules
- Defined parameters and requested reports from AIPs and agency database to ensure policies met RMA guidelines
- Investigated and outlined options for insureds following AIPs' denial of requests for reconsideration, providing clear guidance and support to affected clients
- Provided input to AIPs for improvement of their current mapping and underwriting processing systems
Insurance Analyst
Farm Credit Services of America
Omaha, NE
05.2005 - 05.2008
- Assisted 300+ licensed agents with underwriting inquiries and insurance processing requirements, enhancing support efficiency
- Processed insurance documents in multiple internal and external software systems
- Monitored AgentPro workflow system to ensure accurate document indexing, timely processing, and effective communication with internal and external stakeholders
- Trained employees on RMA rules and regulations, system software, and FCSA best practices
- Set processing goals for each deadline and determined how to provide recognition when goals were attained
- Contributed to a small corporate cross-functional team that developed the strategic architecture shaping the company’s overall 3-5 year business plan.
Insurance Coordinator
Farm Credit Services of America
Omaha, NE
05.2002 - 05.2005
- Coordinated incoming and outgoing insurance documents for 42 retail offices and 6 insurance companies
- Reviewed crop hail insurance documents for accuracy before mailing to customers
- Supported Insurance Analysts by preparing and organizing MPCI documents
- Communicated with companies to correct data entry errors
Education
Bachelor of Science - Business Administration
University of Nebraska At Omaha
Omaha, NE05-2024
Skills
- Business analysis
- Strategic planning
- Project management
- Systems implementation
- Documentation management
- Stakeholder engagement
- Workload management
- Product knowledge
- Relationship management
- Attention to detail
References
References available upon request.
Timeline
Business Relationship Manager
AgriSompo
12.2021 - Current
Business Systems Manager
AgriSompo North America
03.2019 - 12.2021
Internal Operations & Systems Manager
Diversified Crop Insurance Services
01.2018 - 03.2019
Director of Underwriting
AgriLogic Insurance Services
05.2013 - 01.2018
National Processing Manager
Hudson Insurance Group
01.2013 - 05.2013
Assistant Processing Manager
AgriLogic Insurance Services
11.2010 - 12.2012
Insurance Processing Specialist
Farm Credit Services of America
05.2008 - 11.2010
Insurance Analyst
Farm Credit Services of America
05.2005 - 05.2008
Insurance Coordinator
Farm Credit Services of America
05.2002 - 05.2005
Bachelor of Science - Business Administration
University of Nebraska At Omaha