Stacey Kabbany
Summary
Results driven, professional with extensive experience at Union Health, excelling in customer relations and strategic planning. Proven track record in fostering team leadership, enhancing staff development, and driving operational efficiency. Demonstrated ability to deliver exceptional customer service while maintaining critical thinking and time management skills. Passionate about achieving and surpassing financial and service goals.
Overview
13
13
years of professional experience
Work History
Financial Clearance Specialist
Ensemble Health Partners
05.2022 - Current
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Providing excellent customer service by promptly answering patient inquiries.
Admitting Representative
Union Health
Terre Haute, IN
05.2011 - 05.2022
- Provided excellent customer service to patients and their families during the registration process.
- Assisted in training new admitting representatives, sharing best practices for successful job performance.
- Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.
- Demonstrated attention to detail when comparing physician orders against established protocols for medical necessity.
- Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Lead Patient Access Representative
Union Health
Clinton, IN
12.2018 - 08.2020
- Assisted in developing departmental policies and procedures that promoted efficiency, accuracy, and exceptional customer service.
- Conducted regular audits of patient accounts to identify discrepancies, resulting in improved financial outcomes for the organization.
- Facilitated strong communication and collaboration within the department by organizing regular team meetings and initiating open discussions on areas of concern or potential improvement.
- Mentored Patient Access Representatives, providing guidance and support for their professional development.
- Developed comprehensive training materials for new hires, leading to faster onboarding and increased employee confidence in their roles.
- Trained new staff on hospital processes and procedures.
Education
Diploma -
South Vermillion High School
Clinton, INSkills
- Time Management
- Critical Thinking
- Proactive and Self-Motivated
- Relationship Building
- Customer Relations
- Payroll Preparation and Processing
- Team Leadership
- Customer Service
- Decision-Making
- Phone and Email Etiquette
- Strategic Planning
- Staff Development and Training
- New Hire Orientation
Timeline
Financial Clearance Specialist
Ensemble Health Partners
05.2022 - Current
Lead Patient Access Representative
Union Health
12.2018 - 08.2020
Admitting Representative
Union Health
05.2011 - 05.2022
Diploma -
South Vermillion High School