Stacey Kraus
Warminster,PA
Summary
Experienced in efficient service operations management, leveraging strong communication skills to resolve customer issues and enhance satisfaction. Deep understanding of process optimization and team coordination, consistently striving for operational efficiency improvement and exceptional results.
Overview
10
10
years of professional experience
Work History
Apartment Services Specialist
Furnished Quarters
11.2021 - Current
- Arranging all utility inquiries with the necessary providers including installations and account changes
- Maintaining up-to-date records in Salesforce and Oscar systems
- Coordinating and approving apartment tours with properties by granting permission to enter
- Scheduling housekeeping services with external vendors
- Handling apartment maintenance requests by coordinating with building management and vendors
- Setting up arrival and departure instructions
Reservations Admin
Furnished Quarters
04.2019 - 10.2021
- Handle the Notice to Vacate Process
- Input and update reservations and leases into Oscar and Salesforce Software
- Approve Reservations and incoming reservations
- Work closely with Accounting, Sales and Guest Services
Licensed Real Estate Agent
Citi Habitats
01.2018 - 04.2019
- Actively follow-up with prospects and hot leads by email and phone
- Hosted Open Houses and Scheduled showings for prospective tenants
- Negotiate, facilitated and managed real estate transactions from start to close
- Maintained high referral rates and exceptional feedback from previous clients
- Awarded GCI of $34K for my first year as a rental agent and closed 10 renter clients in my first 6 months
Customer Service Representative
National Debt Relief
03.2015 - 12.2017
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Exceeded company standards by generating 70-100 daily successful customer phone calls
- Ranked In top 25% for numerous months for customer service production
Education
Licensed Real Estate Agent -
Real Estate Education Center
Manhattan, NY01.2018
Bachelors of Science - Business Marketing & Advertising Certification
Kutztown University
Kutztown, PA05-2014
Skills
- Workflow management
- Problem resolution
- Multitasking and organization
- Phone etiquette
- Computer proficiency
- Microsoft Excel
- Scheduling
- Team collaboration
- Data entry
- Documentation and reporting
- Work order interpretation
- Customer support
Timeline
Apartment Services Specialist
Furnished Quarters
11.2021 - Current
Reservations Admin
Furnished Quarters
04.2019 - 10.2021
Licensed Real Estate Agent
Citi Habitats
01.2018 - 04.2019
Customer Service Representative
National Debt Relief
03.2015 - 12.2017
Licensed Real Estate Agent -
Real Estate Education Center
Bachelors of Science - Business Marketing & Advertising Certification
Kutztown University
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