Stacey L. Adams
Knightdale,NC
Summary
Operations Manager with over 16 years of progressive experience in the security industry, advancing through roles as an officer, console operator, site and shift supervisor, field supervisor, and operations manager. Expertise in personnel management, operational oversight, and implementing technology-driven security solutions, including CCTV dispatch, WinTeam, and Heliaus systems. Known for strong leadership in policy enforcement, staff training, and client communication. A licensed security specialist, with a successful track record of upholding security standards across diverse sites.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Allied Universal Security
02.2024 - Current
- Daily Operations: Oversee security personnel, ensure compliance with protocols, and manage physical security systems
- Reporting and Analysis: Generate reports on incidents and performance metrics, using Heliaus to monitor patrol patterns and security trends for decision-making
- Security compliance: Ensuring compliance with internal policies, industry regulations, and security protocols
- Security training: Developing and maintaining a training program for security personnel
- Security team management: Leading a team of security personnel, including hiring, discipline, and performance reviews
- Security budget: Overseeing the budget, maintenance, procurement, and inventory control
Site Supervisor
Allied Universal Security Services
04.2021 - 02.2024
- Managing security staffInterviewing, hiring, and training security staff, as well as scheduling their shifts and assignments
- Ensuring safetyPerforming site inspections and equipment checks to ensure safety standards are met
- Responding to incidentsResponding to incidents, monitoring security systems, and performing patrols to identify potential breaches
- CommunicationLiaising with clients and other stakeholders, and attending site management meetings
- Technology & Incident Management: Use Heliaus for incident tracking, officer check-ins, and detailed reporting to clients.
- Patrolling: Patroling a specific client site, such as a mall or neighborhood, on foot or in a vehicle
- Reporting: Reporting suspicious, unsafe, or criminal acts, as well as incidents and activities
- Providing emergency assistance: Responding to incidents such as fires, medical emergencies, bomb threats, and flooding
Site Supervisor
Sunstates Security
09.2020 - 04.2021
- Site Oversight & Compliance: Lead daily operations for multiple high-security sites, ensuring strict protocol adherence and security standards
- Team Management: Handle scheduling, payroll, and staffing through WinTeam; conduct site inspections and performance evaluations
- Technology & Incident Management: Use Heliaus for incident tracking, officer check-ins, and detailed reporting to clients
- Managing security staffInterviewing, hiring, and training security staff, as well as scheduling their shifts and assignments
- CommunicatingCollaborating with local authorities and communicating with staff members
- Responding to incidentsResponding to incidents, monitoring security systems, and performing patrols to identify potential breaches
Site Supervisor
Allied Universal Security | Lord Corporation
11.2018 - 09.2020
- Monitoring systems: Monitoring security, communications, and life safety systems
- Responding to incidents: Responding to incidents and critical situations in a calm, problem-solving manner
- Managing access: Handling access control and monitoring and controlling personnel access into the facility
- Documenting incidents: Documenting incidents at the facility
- Directing security personnel: Directing other security personnel to address issues when observed in the control center
- Reporting: Monitoring and reporting on event alarms, ID/access badge issues, and the physical security of the site
Flex Officer
Allied Universal Security
04.2017 - 11.2018
- Patrolling: Patroling a specific client site, such as a mall or neighborhood, on foot or in a vehicle
- Reporting: Reporting suspicious, unsafe, or criminal acts, as well as incidents and activities
- Providing emergency assistance: Responding to incidents such as fires, medical emergencies, bomb threats, and flooding
- Enforcing regulations: Enforcing regulations and directives for the site, such as for personnel, visitors, and premises
Console Operator Supervisor
Universal Protection Services | Wake County Sites
01.2013 - 04.2017
- Monitoring systems: Monitoring security, communications, and life safety systems
- Responding to incidents: Responding to incidents and critical situations in a calm, problem-solving manner
- Managing access: Handling access control and monitoring and controlling personnel access into the facility
- Documenting incidents: Documenting incidents at the facility
- Directing security personnel: Directing other security personnel to address issues when observed in the control center
- Reporting: Monitoring and reporting on event alarms, ID/access badge issues, and the physical security of the site
Console Operator
Security Forces Inc. | Progress Energy
11.2007 - 01.2013
- Monitoring systems: Monitoring security, communications, and life safety systems
- Responding to incidents: Responding to incidents and critical situations in a calm, problem-solving manner
- Managing access: Handling access control and monitoring and controlling personnel access into the facility
- Documenting incidents: Documenting incidents at the facility
- Directing security personnel: Directing other security personnel to address issues when observed in the control center
- Reporting: Monitoring and reporting on event alarms, ID/access badge issues, and the physical security of the site
Education
High School Diploma -
Rocky Mount Senior High
Early Childhood Associate's Degree -
Nash Community College
Nashville, NCSkills
- CCTV Operation
- Heliaus
- Symmetry Enterprise
- FM Interact
- WinTeam Workforce Management
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- Microsoft Office
- DOMO-Data Analyst Software
Certification
- CPR & First Aid Certification, American Red Cross, current
- Licensed Unarmed Security Guard
- TSA STA Training, UPS Facilities
Timeline
Operations Manager
Allied Universal Security
02.2024 - Current
Site Supervisor
Allied Universal Security Services
04.2021 - 02.2024
Site Supervisor
Sunstates Security
09.2020 - 04.2021
Site Supervisor
Allied Universal Security | Lord Corporation
11.2018 - 09.2020
Flex Officer
Allied Universal Security
04.2017 - 11.2018
Console Operator Supervisor
Universal Protection Services | Wake County Sites
01.2013 - 04.2017
Console Operator
Security Forces Inc. | Progress Energy
11.2007 - 01.2013
Early Childhood Associate's Degree -
Nash Community College
High School Diploma -
Rocky Mount Senior High
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