Overview
Work History
Education
Skills
Accomplishments
Section name
Additional Information
Timeline
Generic

Stacey Lee

Benson,NC

Overview

15
15
years of professional experience

Work History

Wrecker Operator

Dean's Towing And Recovery
04.2009 - 01.2021
  • Operated with safety and skill to avoid accidents and delays.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Completed preventive maintenance checks and basic repairs to vehicles.

Co-Owner

L & L Communications
06.2009 - 12.2020
  • Programmed, installed, and repaired mobile two-way radio equipment and emergency lighting equipment in/on emergency vehicles including Police, Fire, and EMS vehicles. Also programmed portable two-way radio equipment for our customers.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Improved operational efficiencies to reduce costs and improve productivity.
  • Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
  • Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Owner/Operator

Elevation Towing
02.2009 - 01.2011
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.

Wrecker Operator

Jones Towing
12.2008 - 02.2009
  • Operated with safety and skill to avoid accidents and delays.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Delivery Driver, Forklift Operator

Home Building Center
12.2005 - 03.2008
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Education

High School Diploma -

Midway High School
Dunn, NC
06.1991

Skills

  • Business Growth
  • Recruiting and Training
  • Customer Retention
  • Policy and Procedure Implementation
  • Budget Development
  • Customer Relationship Management (CRM)
  • Records Management
  • Inventory Management
  • Small Business Operations
  • Systems Management
  • Quality control
  • Industry knowledge
  • Adaptability
  • Time management
  • Leadership abilities
  • Analytical thinking
  • Operations management
  • Decision making
  • Conflict resolution
  • Problem solving

Accomplishments

10 + years of two-way radio installation and programming

Section name

As co-owner of L & L Communications I was responsible for ordering, programming and installing two-way radio equipment into various emergency vehicles including but not limited to police, fire and EMS vehicles. Also installed two-way radio equipment into farm equipment. programmed portable two-way radio equipment as well.

Additional Information

I am looking for an opportunity to join an established company with room for advancement and betterment of my personal and professional skills.

Timeline

Co-Owner

L & L Communications
06.2009 - 12.2020

Wrecker Operator

Dean's Towing And Recovery
04.2009 - 01.2021

Owner/Operator

Elevation Towing
02.2009 - 01.2011

Wrecker Operator

Jones Towing
12.2008 - 02.2009

Delivery Driver, Forklift Operator

Home Building Center
12.2005 - 03.2008

High School Diploma -

Midway High School

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Stacey Lee