Stacey L. Haight
Edgerton,WI
Summary
Results-driven customer service/sales manager recognized for enforcing standards that elevate staff satisfaction and meet performance objectives. Strong relationship builder with a focus on optimizing team efficiency through structured management and informed decision-making. Proficient in strategic planning and employee relations, capable of navigating diverse challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales and Training Manager
Sam's Club
Janesville, Wisconsin
01.2024 - Current
- Coached front end staff on membership metrics, achieving 19% increase from prior year.
- Mentored team leaders in effective coaching strategies to enhance departmental performance.
- Provided feedback and followed up with leads and managers regarding staff performance.
- Generated leads for membership drives through cold calling and in-person visits.
- Coordinated and scheduled field events to maximize outreach efforts.
Diamond Consultant
The Diamond Center
08.2023 - 01.2024
- Exceeded sales quotas by up to $50,000 in one month through effective relational sales strategy.
- Built trust and fostered loyalty through consistent follow-up with clients.
- Advised clients on essential repair and maintenance of products.
- Identified opportunities for improvement within existing systems and processes.
- Promptly resolved customer complaints with professionalism and courtesy.
Store Manager
Kay Jewelers
07.2020 - 07.2023
- Coach to behaviors that drive desired results, leading to increases in sales each year between 5% and 10%.
- Led the team successfully in a professional environment through proactive communication, formal one-on-ones, and positive feedback.
- Built rapport and relationships to foster a deeper connection with clients.
- Executed multiple human resource functions, including recruiting, hiring, training, and mentoring staff members.
Store Manager
Zales
01.2013 - 06.2020
- Achieved five out of five KPIs for two consecutive years through targeted coaching.
- Grew business by 140% in first year of managing location, sustaining growth thereafter.
- Led staff training and development initiatives to enhance guest experience.
- Conducted human resource functions including recruiting, hiring, and mentoring staff members.
Store Manager
Fred Meyer Jewelers
08.2001 - 01.2013
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings by 9%.
- Trained and mentored staff on customer service standards and product knowledge.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
Bachelors of Business Administration - Human Resource Management
University of Wisconsin-Whitewater
Whitewater, WI01.1999
Skills
- Team leadership
- Work ethic
- Delegation skills
- Time management
- Needs assessment
- Effective collaboration
- Process evaluation
- Feedback delivery
Certification
- DCA Diamontologist
- DCA Guild Gemologist
Accomplishments
- Midwest Region Store Manager of the Year
- Store Manager of the Year
- Diamond Club Award (126.7% to plan)
- Region Top Margin Award (2 years)
- Region Special events Award (2 years)
Timeline
Sales and Training Manager
Sam's Club
01.2024 - Current
Diamond Consultant
The Diamond Center
08.2023 - 01.2024
Store Manager
Kay Jewelers
07.2020 - 07.2023
Store Manager
Zales
01.2013 - 06.2020
Store Manager
Fred Meyer Jewelers
08.2001 - 01.2013
Bachelors of Business Administration - Human Resource Management
University of Wisconsin-Whitewater