Stacey Lopez
Glendale,AZ
Summary
Proven track record of exceeding performance targets at companies like PacificBell, IBM and QWEST showcasing dependability and empathy. Expert in information gathering and initiative-taking, I excel in dynamic environments, achieving high customer satisfaction. Skilled in managing high call volumes and special projects, demonstrating both hard and soft skills essential for success.
Overview
10
10
years of professional experience
Work History
Inbound CSR/Order Writing
USWEST Currently QWEST
02.1995 - 06.1998
- Maintained composure while multitasking in a dynamic setting. Was able to toggle between five to seven windows, each with their own software program that included pertinent information that was accessed to fulfill either a customer or technician that was calling in to the Customer Service Dept for assistance. I'm addition I was responsible for quality control on inbound orders that were received for processing.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled continuous influx of customer calls efficiently.
Inbound CSR/Technical Support
IBM
10.1993 - 01.1994
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Special Projects
Scottsdale Chamber of Commerce
08.1993 - 11.1993
- Responsible for invitations, securing venues, catering, decor and other details involved work find raising and hosting charity events for the Scottsdale Chamber of Commerce.
- Managed special projects for elected officials in Scottsdale and delivering results within timeframes and budget constraints.
Information Operator
Pacific Bell Telephone Co.
01.1990 - 09.1992
- Responsible for maintaining a constant online presence able to receive incoming 411 calls and meeting expectations for providing business and residential information in a timely and efficient manner.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Education
Certificate Of Completion - Seminar To Learn How To Design IBMLink Intranet
IBM Conference For Intranet Design
Phoenix, AZ11.1993
Associate Of Arts - General Studies
Golden West College
Huntington Beach, CA06.1989
High School Diploma - General Studies
Los Alamitos High School
Los Alamitos, CA06.1987
Skills
- Dependability
- Empathy and patience
- Information gathering
- Initiative-taking
Personal Note
Hello there! I wanted to include a personal note because it had been so long since I was officially employed. During my years "off" I raised a son who has achieved his Masters Degree at 23 and is currently teaching junior high for the Biltmore Prep Academy. I was married for twenty years and I am currently divorced for the last 14years. I am on SSDI for health reasons that will have no bearing on my ability to be a viable employee for the lucky person willing to take a chance on me. Disability is an income that is literally below poverty level and it is a necessity that I have employment! I am hungry and as we all know, that makes a loyal and competent employee who values their position! I am really excited and looking forward to being back in the work force and feel that while I may be a bit rusty in some areas, my maturity and past experience can bring something to the table that will be a true asset to my employer and my co workers as well! I thank you for your time and consideration and look forward to meeting my next Best Boss! ☺️ Stacey Lopez
Timeline
Inbound CSR/Order Writing
USWEST Currently QWEST
02.1995 - 06.1998
Inbound CSR/Technical Support
IBM
10.1993 - 01.1994
Special Projects
Scottsdale Chamber of Commerce
08.1993 - 11.1993
Information Operator
Pacific Bell Telephone Co.
01.1990 - 09.1992
Certificate Of Completion - Seminar To Learn How To Design IBMLink Intranet
IBM Conference For Intranet Design
Associate Of Arts - General Studies
Golden West College
High School Diploma - General Studies
Los Alamitos High School
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