STACEY L. PHILLIPS
San Jose,IL
Summary
Driven and versatile professional with over 25 years of experience in the executive corporate travel industry, as well as a strong background in corporate business operations and customer-focused roles. Extensive experience with in Executive Travel Industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Claim Associate Express
State Farm Insurance
Bloomington, IL
02.2025 - Current
- Processed insurance claims efficiently, ensuring adherence to company policies and procedures.
- Evaluated claim documentation for accuracy and completeness, facilitating timely resolutions.
- Collaborated with internal teams to gather necessary information for claims processing.
- Communicated effectively with policyholders regarding claim status and requirements.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
City Driver
Pulling Freight
Morton, IL
12.2020 - 01.2025
- Operated delivery vehicles to ensure timely transportation of goods across city routes.
- Managed daily vehicle inspections and maintenance to uphold safety standards.
- Coordinated with dispatch teams to optimize delivery schedules and routes.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Increased overall company reputation through consistent demonstration of professionalism both on the roadways and during customer interactions.
- Handled fragile or hazardous materials carefully, adhering to safety regulations and procedures in all instances.
- Developed strong relationships with customers, providing friendly and courteous service during each interaction.
- Resolved customer complaints professionally, working towards satisfactory solutions whenever possible.
Senior VIP Business Travel Specialist
Carlson Wagonlit Travel CWT
St. Louis, MO
01.2019 - 12.2020
- Demonstrated expertise in fare construction, passport/visa regulations, and complex itineraries.
- Managed domestic and international travel for high-profile clients including CEO's and Fortune 500 executives.
- Utilized booking proficiency on GDS Sabre to streamline reservations and enhance customer experience.
- Provided exceptional and personalized service to VIP clients while under pressure for time-sensitive requests.
- Created accurate manifests and documentation by incorporating RFID tag information to establish accountability during transit and at destination countries.
- Stayed current on industry trends and destination updates, ensuring accurate and relevant information for clients.
- Efficiently managed time-sensitive requests while maintaining professionalism under pressure.
Procurement Representative for CAT Facilities Team
State Farm Insurance
Bloomington, IL
06.2016 - 01.2019
- Managed supplier relationships, negotiated contracts, and ensured reliable services.
- Saved the company $62,000 by identifying and rectifying billing errors.
- Processed purchase orders, expedited deliveries, and verified invoices.
- Served as a liaison between business partners and internal departments troubleshooting and streamlining workflows.
- Achieved cost reductions in procurement projects, utilizing effective negotiation strategies and tactics.
Senior Travel Specialist
State Farm Insurance
Bloomington, IL
10.2013 - 06.2016
- Developed and implemented travel policies to optimize employee travel experiences.
- Coordinated complex travel itineraries for senior executives, ensuring compliance with company guidelines.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Provided exceptional service through prompt communication and timely resolution of client issues.
- Leveraged extensive knowledge of airline policies and procedures to optimize routing options for cost-effective flights without compromising quality or convenience for clients.
- Assisted clients with last-minute changes or emergencies, providing prompt solutions under pressure.
- Managed high-volume bookings while maintaining a keen attention to detail and accuracy.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Education
Associate of Science - Business Administration And Management
Lincoln Colleges Accelerated Bridge ABE Program
Bloomington, IL 12-2019
Skills
- Claims processing
- Executive Travel Cooridnator
- Time management
- Decision-making
- Team collaboration
- Conflict resolution
- Customer service
- Attention to detail
Certification
- Trans World Travel Academy - 1990
- Property & Casualty/Life & Health , Missouri Insurance License - 2009
Timeline
Claim Associate Express
State Farm Insurance
02.2025 - Current
City Driver
Pulling Freight
12.2020 - 01.2025
Senior VIP Business Travel Specialist
Carlson Wagonlit Travel CWT
01.2019 - 12.2020
Procurement Representative for CAT Facilities Team
State Farm Insurance
06.2016 - 01.2019
Senior Travel Specialist
State Farm Insurance
10.2013 - 06.2016
Associate of Science - Business Administration And Management
Lincoln Colleges Accelerated Bridge ABE Program