Stacey Marks
Savannah,GA
Summary
Experienced with billing procedures, data entry, and customer interactions. Utilizes effective communication to ensure timely and accurate invoice processing. Track record of maintaining organized records and supporting financial operations.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Curtis V Cooper Primary Healthcare
Savannah, GA
10.2024 - Current
- Processed patient billing information accurately and efficiently.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Managed insurance claims submissions and follow-ups for timely reimbursements.
- Utilized electronic health record systems to maintain up-to-date patient accounts.
- Conducted regular audits of billing data to ensure compliance with regulations.
- Communicated effectively with patients regarding billing inquiries and payment options.
- Researched and resolved billing discrepancies to enable accurate billing.
- Processed daily cash and check deposits.
- Audited daily cash statements.
Relationship Banker
Truist Bank
Savannah, GA
10.2022 - 11.2023
- Cultivated strong client relationships through personalized financial solutions and proactive communication.
- Assisted clients in navigating banking products, enhancing overall customer satisfaction and loyalty.
- Streamlined account opening processes, improving efficiency and reducing turnaround times for clients.
- Educated clients on digital banking tools, facilitating smoother transactions and increased user engagement.
- Collaborated with team members to identify opportunities for cross-selling additional services to meet client needs.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Improved customer satisfaction by offering expedited service for loan and credit applications.
Licensed Loan Partner
Success Mortgage Partners Inc.
Savannah, GA
06.2021 - 10.2022
- Evaluated loan applications for accuracy and completeness.
- Assisted clients in understanding loan options and eligibility requirements.
- Coordinated documentation and communication between clients and underwriters.
- Streamlined application processes to enhance customer experience and efficiency.
- Monitored compliance with regulations throughout the loan processing workflow.
- Developed relationships with clients, fostering trust and repeat business opportunities.
Branch Banker III
BB&T Bank
Savannah, GA
11.2018 - 06.2021
- Serve as a contact for client problem resolutions regarding deposit, credit and other product and services.
- Support all daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies.
- Adhere to internal controls, operational procedures and risk management policies.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Achieved performance goals regularly by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
Senior Personal Loan Specialist
OneMain Financial
Arlington TX And Savannah GA
02.2014 - 11.2018
- Evaluated customer financial profiles to determine loan eligibility and risk assessment.
- Facilitated loan processing by coordinating documentation and compliance checks for timely approvals.
- Developed personalized loan solutions based on client needs and financial goals, enhancing customer satisfaction.
- Trained and mentored junior staff on loan processing procedures and best practices to improve team performance.
- Maximized revenue generation with consistent achievement of sales targets for personal loans and related products.
- Provided exceptional customer service throughout the entire loan lifecycle – from initial inquiry to final payment – fostering lasting client relationships built on trust and reliability.
- Assisted clients in understanding credit scores, debt-to-income ratios, and other factors affecting their loan eligibility.
- Reduced delinquency rates by proactively monitoring portfolio performance and addressing potential issues before they escalated.
Education
BBA - Marketing
Georgia Southern University
Statesboro, GASkills
- Billing systems and software
- Insurance verification
- Customer service
- Decision-making
- Account reconciliation
- Payment posting
- Relationship building
- Team collaboration
- Attention to detail
- Sales expertise
- Multitasking and organization
- Financial advising
Timeline
Billing Specialist
Curtis V Cooper Primary Healthcare
10.2024 - Current
Relationship Banker
Truist Bank
10.2022 - 11.2023
Licensed Loan Partner
Success Mortgage Partners Inc.
06.2021 - 10.2022
Branch Banker III
BB&T Bank
11.2018 - 06.2021
Senior Personal Loan Specialist
OneMain Financial
02.2014 - 11.2018
BBA - Marketing
Georgia Southern University