Stacey Massey
MUSC
Griffin,GA
6
years of professional experience
Dedicated and experienced healthcare professional with a strong background in medical office assisting, medical office operations, home care management, and scheduling. Skilled in patient/customer service, appointment scheduling, medical records, data entry, insurance verification, coordinating staff and patient care, and maintaining accurate documentation. Experienced in working in fast-paced healthcare environments while providing compassionate service and maintaining professionalism and confidentiality. Strong organizational, communication, multitasking, and computer skills with the ability to work independently and as part of a team.
Work History
Medical Office Assistant
1 Year 4 Months- Assisted in managing patient scheduling and appointment confirmations to enhance operational efficiency.
- Supported front desk operations, greeting patients and addressing inquiries with professionalism.
- Maintained accurate patient records using electronic health record (EHR) systems for improved data integrity.
- Coordinated communication between healthcare providers and patients to streamline information flow.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Medical Office Specialist
8 Months- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patientinformation for billing and insurance filing.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed high call volume with exceptional telephone etiquette,resulting in positive feedback from guests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
Case Manager (Scheduler)
1 Year 6 Months- Confirmed appointments, communicated with clients, and updatedclient records.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointmentcalendars.
- Proactively identified scheduling issues and developed quick solutionsto promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementingproof-of-receipt to reduce errors.
- Supported company growth by effectively managing an increasingvolume of scheduling requests without compromising service quality.
- Completed daily logs for management review.
- Collaborated with team members to improve overall productivity and communication within the office.
Office Manager
4 Months- Handled sensitive information with discretion, maintainingconfidentiality of company documents and personnel records.
- Managed daily scheduling conflicts to reduce operational backlogs andsupport full shift-coverage.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointmentcalendars.
- Coordinated office events and meetings, ensuring timely execution andoptimal scheduling for all participants.
- Addressed customer concerns promptly, leading to increasedsatisfaction.
- Fostered team collaboration by initiating regular team meetings.
- Oversaw office inventory activities by ordering and requisitions andstocking and shipment receiving.
- Maintained accurate financial records by reconciling accountspayable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiriesor concerns via phone calls or email correspondence.
External Care Coordinator
1 Year 1 Month- Trained new staff on care coordination protocols and best practices for client engagement.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Worked closely with the team to prioritize tasks, set goals, andallocate resources efficiently; resulting in increased productivity.
- Cultivated strong relationships, establishing trust and loyalty amongclients.
- Assessed patient needs and connected them with appropriate resourcesto ensure optimal health outcomes.
- Streamlined appointment scheduling for clients, improving overalloffice efficiency.
- Handled front desk work, scheduling, and record-keeping.
Caregiver
1 Year- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Implemented individualized care plans to address specific needs and preferences of clients.
- Coordinated medication management and ensured timely administration as per healthcare guidelines.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Education
High School Diploma
Skills
Problem-solving
Insurance verification
Dependable and responsible
Flexible and adaptable
Telephone etiquette
Administrative Skills
Office Management
Organizational Skills
Scheduling and calendar management
Teamwork and Collaboration
Respectful and Compassionate
Multitasking and organization
Timeline
Medical Office Assistant
MUSC
04.2025 - 08.2026Read More
Medical Office Specialist
Head and Neck Specialist
08.2024 - 04.2025Read More
Case Manager (Scheduler)
SC House Calls
02.2023 - 08.2024Read More
Office Manager
Comfort Keepers Home Care
10.2022 - 02.2023Read More
External Care Coordinator
Comfort Keepers Home Care
09.2021 - 10.2022Read More
Caregiver
Comfort Keepers Home Care
08.2020 - 08.2021Read More
Spalding High School
High School Diploma
Read More