For Professionals

Pick your region

Search Profiles by Job Title

ENGLISH IN

ENGLISH UK

Deutsh

Español

Français (canada)

Français (france)

italiano

polski

português (brasil)

Login

Notifications

Show my Profile

Edit My Profile

Settings

Contact us

Sign Out

My Account

GO TO DASHBOARD

GO TO PROFILE

CREATE YOUR PROFILE

cta_buttons

Dashboard

Profile Editor

Search

Messages

Skills

Location

School

Company

Name

Search By

Contact Us

Terms of Use

Blog

Accessibility

Privacy Policy

Fraud Awareness

Cookie Policy

About Us

Sitemap

Do Not Sell or Share My Personal Information

All Regions

Bold.pro

Facebook

Instagram

Youtube

Pinterest

How it works

For Employers

Customer Service Manager
  
York, PA, USA Req #78
  
Friday, December 27, 2019
  
At Multi-Color Corporation we thrive as the worlds best label solutions provider with our values as our guide: Integrity, Passion, Creativity, Perseverance, Achievement.
  
Calling all Manufacturing Customer Service Managers! Multi-Color - York, PA is on the line! Are you the experienced professional capable of managing a customer-focused team of project managers?
  
If this is you - step right up to your next career opportunity with Multi-Color Corporation. We are the World's #1 Label Solutions Provider. We invite you to consider MCC as your employer of choice! 
  
We offer a creative, energized and collaborative work environment focused on safety, product quality and customer satisfaction. If you're ready for the next step in your career managing a team of exemplary customer service professionals, don't delay - apply today! 
  
WHY JOIN Multi-Color Corporation?
  
We are an award-winning Global Label Solutions Provider offering the latest in flexographic print technologies. We produce labels in 26 countries in 80+ locations and growing. That is why we need you!
  
Our premium labels are everywhere; from home/healthcare products to fine wine. We take every day products and make them look good.
  
Want to learn more about us, our technologies and our successful operations? Check us out at www.mcclabel.com or search "Multi-Color" on Facebook to get an insider's view of our plant culture.
  
Now that you know a bit about us, let's get to know you. Apply Now. Once you complete our online profile and upload your resume, your skill set will be reviewed. Top applicants will be invited to interview and tour our facility.
  
Position Purpose: 
  
Direct and manage the customer service function to provide world class service to our customers.
  
Responsibilities:
  
Culture: Lead and model customer intimacy, championing the development of customer-focused solutions.

* Customer Relationship: Champion the plant(s) relationship with new and existing customers, working with the sales associates to ensure all aspects of service to the customer such as schedule, quality of product, on-time delivery, and service recovery issues are resolved.
* People: Build, develop and manage a high performing customer service team to support the short and long-term growth of our customers.
* Service Goals and Objectives: Establish, monitor and achieve customer service shipping and receiving operating metrics such as on-time delivery, service recovery turnaround and sales forecast dollars.
* Capacity Rationalization: Provide input into capacity rationalization of new and existing business, working with Sales, Scheduling and division Business Optimization functions to meet fluctuating customer demands.
* Customer Service: Manage end to end order entry process, estimates and work shipping/receiving instructions.
* Service Recovery: Manage customer concerns process with focus on facilitating issue resolution at the plant and overall internal communication to the customer.
* Vendor Management: As appropriate, when assigned through Customer Service, manage and support vendor relationships for the Plant, including freight carriers, print tools, and raw material suppliers.
* Training: Develop and ensure standardized CSR training methods are followed and onboarding methodology followed. Update on a routine basis as needed.
* Financial: Provide input into building the annual plant sales budget and monthly forecast. Manage process to ensure customer billings are accurate, including exceptions and account reconciliation. Manage consolidation of shipping information, including cost management.
* Values: Model the Company Values to include business appropriate, professional conduct, building strong relationships both internally and externally.
* New Business: Support customer pricing function interactively by reviewing capabilities, capacity and estimates.
* Safety: Assure the safety of the associates and the safe use of the equipment.
* Teamwork: Build strong relationships with the members of the plant management team and contribute to the goals and objectives of the other functional areas represented.
  
Qualifications

* Passion for providing great service to customers.
* B.S. degree; business or marketing preferred.
* Five to ten years of demonstrated experience managing in a customer service environment; proven experience in a fast-paced, revenue generating, manufacturing environment.
* Ability to present a professional appearance at all times.
* Experience developing customer service metrics a plus.
* Proven project management skills.
* Ability to scope/create business processes.
* Ability to lead/build teams and motivate staff. Ability to influence others without direct authority. Relate to people at all levels within the organization, and build strong relationships internally and externally.
* Computer Skills; solid, demonstrable Excel skills  pivot tables, V look ups, linking spreadsheets, etc.
* Demonstrate the ability to be proficient in Microsoft Office Suite or the equivalent. Ability to learn business information systems. Use information systems to generate and analyze data.
  
We are an EOE and Drug-Free workplace
  
If you need special assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com. 
  
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

Customer Service Manager

Photo

Contact

Summary

Overview

Experience

Education and Training

Timeline

Tell them why you're reaching out:

I am contacting you because * :

I am contacting you to:

Edit basic information displayed on your Profile

Contact Info

Don't wait! With a free professional profile on Bold.pro you can:

Check your email for submission confirmation and future notifications.

The person you’re trying to reach has disabled the Contact Request option

Contact request cannot be submitted

Success!

Your request is on the way!

Cast a wider net to find even more talent for your team. Start by exploring these profiles.

Cast a wider net to find even more talent for your team. Explore more profiles to find your next great hire.

Cast a wider net and connect with like-minded professionals. Start by exploring these profiles.

Cast a wider net and connect with like-minded professionals. Explore more profiles to grow your network.

You might have mistyped the address or the page has moved.

If you got there from another site, we'd appreciate if you

The Bold Profile you're looking for is no longer available.

We've integrated with our largest Resume Building website, MyPerfectResume, to help you build a professional Bold Profile. Once finished, your Profile will appear on Bold.pro.

You will be redirected from Bold.pro to MyPerfectResume

Associate Principal Engineer

Use our expert recommendations below to get started.

Tell us about your accomplishments

Add anything else you want to know.

Additional information

What are your affiliations?

Select time slots on the calendar below

When are you available to work?

Fill out this section or it will be deleted

This section can't be empty

What skills would you like to highlight?

Showcase your certifications.

What certifications do you have?

Tell us about your {sectionName}

What interests do you have?

What languages do you know?

Focus on your years of experience or amount of courses you have completed.

Showcase your career overview

Highlight your full skillset on your Bold Profile

Show your skills

What software skills do you have?

Briefly tell us about your background

Share your contact information with {name}

See my work availability

Availability

Available

University Overview

Job overview

Hi, I’m

Not Available

If you plan to reach out about a job, feel free to let me know so I don't miss your message.

Bold Profiles Footer Logo

Job Title

Bold Profiles

By filling out this form, you consent to being contacted and agree to our

Desired Job Title

Work Preference

WORK PREFERENCE

Job Search Status

Location Preference

Important To Me

Work Location

Work Type

Dynamic leader with a proven track record at Béni Beauté Bar, enhancing customer satisfaction and loyalty through expert complaint resolution and team collaboration. Skilled in CRM software and exceptional interpersonal communication, I've significantly reduced customer complaints and fostered a positive work environment. Specialize in leveraging problem-solving and customer service skills to achieve company goals.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Personable and dedicated Escalated Customer Service Representative with extensive experience in the Automotive and Service industry. I am a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients/customers. Motivated to maintain customer satisfaction and contribute to company success. Devoted to giving every customer a positive and memorable experience. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experience stepping into roles and quickly making positive changes to drive company success and turn negative feedback into positive feedback. Gifted at working with all types of customers and looking for a new role where hard work and dedication will be highly valued.

Dynamic Customer Service Manager with a proven track record at Macy's, excelling in team building and driving results. Expert in training and coaching, I empowered employees to enhance accountability and performance. Skilled in project management, I consistently achieved aggressive targets, fostering a culture of excellence and customer loyalty.

Stacey Miller

Summary

Overview

Work History

Customer Service Manager

Education

Some College (No Degree) - Business Administration And Management

Skills

Timeline

Customer Service Manager

Some College (No Degree) - Business Administration And Management

Similar Profiles

Xiomara WilliamsXiomara Williams

Dalton KennedyDalton Kennedy

Banza KiongoBanza Kiongo

Diane BoydDiane Boyd

Caleb InglisCaleb Inglis