Stacey Mize

• Oversaw technology infrastructure projects with a focus on vendor coordination, budgeting, and operational oversight.
• Created reporting methodologies and KPI frameworks that provided executives clear insights into costs and resource utilization.
• Analyzed data and reviewed processes to pinpoint operational efficiencies supporting cost containment efforts.
• Collaborated with vendors and business stakeholders to guarantee precise documentation and adherence to contract terms.

• Managed operational budgets, purchase orders, vendor relationships, procurement activities, and invoice validation processes across enterprise facilities and technology environments.
• Conducted financial analysis, vendor reconciliation, and billing reviews to improve reporting accuracy, operational controls, and cost management.
• Supported ServiceNow platform enhancements through requirements gathering, user story development, workflow testing, and process optimization.
• Developed executive dashboards, KPI reporting, and operational analytics to improve financial visibility, performance tracking, and decision-making.
• Partnered with cross-functional stakeholders to investigate discrepancies, streamline business processes, and enhance service delivery outcomes.
• Leveraged SAP and enterprise systems to improve operational controls, reporting accuracy, data validation, and resource management.

Led nationwide SD-LAN deployment projects supporting telecommunications infrastructure across hundreds of healthcare locations.

• Directed project schedules, vendor coordination, resource planning, and stakeholder communications to ensure successful implementation and operational readiness.
• Led Telecom Expense Management (TEM) migration activities from Tangoe to Calero, validating telecom inventory records, carrier billing data, and service assets to improve billing accuracy and reporting integrity.
• Performed telecom billing analysis by cross-referencing carrier records, telecom inventories, provisioning data, and operational documentation to identify discrepancies and improve data quality.
• Partnered with telecom vendors, carriers, and internal stakeholders to investigate service issues, validate billing information, and support operational governance initiatives.
• Developed KPI reporting, project dashboards, and operational metrics to support executive decision-making and continuous improvement efforts.
• Coordinated integration activities across SD-LAN, WAN, wireless, and security platforms while maintaining network performance and policy compliance.

• Owned global enterprise telephony services supporting operational performance, service delivery, and continuous improvement initiatives.
• Led implementation and optimization of Telecom Expense Management (TEM) platforms, including vendor management, requirements gathering, testing, process enhancements, and operational governance.
• Managed telecommunications vendors, contract performance, service delivery metrics, and supplier relationships across global operations.
• Supported telecom invoice auditing, billing validation, inventory management, and reporting processes to improve cost transparency and financial controls.
• Developed KPI, SLA, and performance reporting frameworks that improved visibility into telecommunications operations, vendor performance, and cost management initiatives.
• Oversaw ServiceNow ITSM processes including incident, request, change, and configuration management to ensure compliance, service stability, and operational effectiveness.

• Managed large-scale telecommunications infrastructure deployment programs to support nationwide 4G LTE expansion across multiple markets.
• Directed vendor management, contract administration, and project execution activities to ensure compliance and achieve operational and financial objectives.
• Developed KPI reporting, executive dashboards, and analytical tools to monitor deployment progress and program outcomes.
• Implemented standardized reporting processes and performance metrics to enhance operational visibility and streamline team productivity.
• Collaborated with internal stakeholders and vendors to resolve operational issues and maintain project governance standards.
• Conducted site audits and data validation reviews to enhance deployment quality, schedule adherence, and cost efficiency.
• Analyzed performance trends using advanced Excel techniques to identify process improvement opportunities.
• Supported asset tracking, documentation management, and audit readiness activities across multiple concurrent deployment programs.