Benjamin Norred
Customer Service Manager
Ruston,LA
Summary
Dynamic administrative professional with a proven track record of fostering strong relationships with staff and customers at all levels. Eager to leverage extensive experience in business operations to excel as an administrative assistant or customer service representative. Committed to delivering exceptional support and enhancing organizational efficiency through effective communication and problem-solving skills. Passionate about contributing to a collaborative team environment while ensuring a positive experience for clients and colleagues.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Premier Pet Emergency Clinic
Monroe, LA
05.2025 - Current
- Managed incoming phone calls to ensure efficient communication and customer support.
- Facilitated patient intake and triage to prioritize treatment based on medical needs.
Medical Front Office Coordinator
North Louisiana Orthopaedic & Sport Medicine Clinic
Monroe, LA
11.2021 - Current
- Coordinated patient scheduling and appointment management to optimize office workflow.
- Managed insurance verification process, ensuring accuracy and compliance with policies.
- Streamlined patient intake procedures, enhancing overall efficiency and reducing wait times.
- Developed training materials for new staff, fostering a knowledgeable team environment.
- Enhanced communication channels between clinical and administrative teams to improve patient care coordination.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
Junior Client Service Associate
Monroe Animal Health Center
Monroe, LA
12.2019 - 11.2021
- Delivered exceptional client support by addressing inquiries and resolving issues promptly.
- Streamlined communication between clients and veterinary staff to enhance service delivery.
Administrative Assistant
Family New Life Rehabilitation
Monroe, LA
01.2019 - 12.2019
- Organized and maintained filing systems to ensure efficient document retrieval.
- Managed correspondence, ensuring timely responses and maintaining professional relationships.
- Developed comprehensive medical charts to enhance patient record accuracy.
- Operated multi-line phone system, addressing inquiries and directing calls to appropriate departments.
Receptionist /Administrative Assistant
Petstar Animal Care
Ruston, LA
09.2015 - 01.2019
- Managed front desk operations, ensuring efficient client flow and appointment scheduling.
- Organized and managed appointment scheduling to optimize workflow.
- Managed patient check-out operations, ensuring accurate documentation and timely service.
- Organized and replenished merchandise displays to enhance customer shopping experience.
- Managed clinic closure procedures to ensure compliance with health regulations.
- Performed detailed register countdowns, verifying cash totals against sales records for accuracy.
Cashier
T's Chevron
Ruston, LA
02.2017 - 10.2018
- Cashier
Administrative Assistant /Healthcare Customer Service Representative
Bromell Agency, Inc
Ruston, LA
05.2008 - 08.2014
- Coordinated scheduling for client appointments, enhancing operational efficiency.
- Managed office communications, ensuring timely responses and information flow.
- Developed and maintained filing systems, improving document retrieval processes.
- Analyzed client requirements and prepared tailored quotes for service offerings.
- Managed data entry operations, maintaining high standards of accuracy and attention to detail.
- Managed data processing workflows to ensure accuracy and efficiency in information handling.
- Compiled and verified daily deposit data for accurate financial reporting.
Receptionist
Greenwood & Ramsey Law Firm
Dickinson, ND
01.2012 - 11.2012
- Handled telephone communications with professionalism and attentiveness to ensure client satisfaction.
- Streamlined file organization and retrieval to enhance operational efficiency.
- Managed mail processing operations to ensure timely delivery and organization.
- Managed data entry operations, maintaining high standards of accuracy and attention to detail.
Education
Accounting
Louisiana Technical College
Ruston, LA01.2007
Louisiana Tech University
Ruston, LA01.2005
High School Diploma -
Ruston High School
Ruston, LA01.2004
Skills
- Customer Service (10 years)
- 10 Key data entry
- Professional office environment experience
- Document organization expertise
- File system maintenance
- Proficient in organization techniques
- Team management
- Account relationship development
- Microsoft Outlook
- Project management
Additional Information
- Computer Knowledge
- Microsoft Office Publisher, Microsoft Office Word, Microsoft Office Excel, Microsoft Office PowerPoint, Microsoft Office Access, 10-key, WPM-60, Agency Advantage, CCI rater, Quickbooks
Timeline
Customer Service Representative
Premier Pet Emergency Clinic
05.2025 - Current
Medical Front Office Coordinator
North Louisiana Orthopaedic & Sport Medicine Clinic
11.2021 - Current
Junior Client Service Associate
Monroe Animal Health Center
12.2019 - 11.2021
Administrative Assistant
Family New Life Rehabilitation
01.2019 - 12.2019
Cashier
T's Chevron
02.2017 - 10.2018
Receptionist /Administrative Assistant
Petstar Animal Care
09.2015 - 01.2019
Receptionist
Greenwood & Ramsey Law Firm
01.2012 - 11.2012
Administrative Assistant /Healthcare Customer Service Representative
Bromell Agency, Inc
05.2008 - 08.2014
Accounting
Louisiana Technical College
Louisiana Tech University
High School Diploma -
Ruston High School