Stacey Opper
Palm Bay,FL
Summary
Creative Owner and operator of Blush Hair Lounge with excellent marketing, customer service, and facility oversight skills and more than 20 years of experience in the hair salon industry. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Owner/Operator Cosmetologist
Blush Hair Lounge
02.2023 - Current
- Managed day-to-day small business operations.
- Responsible for all customer service duties. These include phone calls, email and text messages, and follow-ups concerning booking, product delivery, and quality issues.
- Enhanced client satisfaction by providing personalized hair consultations.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Assessed income and expenses and adapted plans to improve profit levels.
Cosmetologist/Hairstylist
Vivid Rose Hair Salon
01.2021 - 02.2023
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
Key Holder/Sales Associate
Salon Centric
11.2018 - 08.2019
- Assisted with team responsibilities by cleaning, product merchandise, informed guests on upcoming sales and events, emails, phone calls, pre-orders for customers, and also handled color shade trades.
- Oversaw store operations by counting cash drawers, inventory, and shipment.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
Cosmetology License - Cosmetology
Darlyne McGee Academy of Cosmetology
Palm Bay, FL10.2003
High School Diploma -
Palm Bay High School
Palm Bay, FL05.1995
Skills
- Small business development
- Small business sales transactions
- Small business relations
- Sustainable business models
- Stocking and replenishing
- Retail sales
- CSR
- SAP
Certification
- Certificate of completion in Pravana color line
- Certificate of completion in all four Lumiere Lab, Signature Technique Classes.
Timeline
Owner/Operator Cosmetologist
Blush Hair Lounge
02.2023 - Current
Cosmetologist/Hairstylist
Vivid Rose Hair Salon
01.2021 - 02.2023
Key Holder/Sales Associate
Salon Centric
11.2018 - 08.2019
Cosmetology License - Cosmetology
Darlyne McGee Academy of Cosmetology
High School Diploma -
Palm Bay High School
- Certificate of completion in Pravana color line
- Certificate of completion in all four Lumiere Lab, Signature Technique Classes.
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