Stacey Peiffer
Downingtown,PA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
Office Manager
Dr Francesco D’urso
Exton, Pennsylvania
06.1999 - 12.2023
- Managed daily office operations and ensured smooth workflow.
- Coordinated scheduling for patient appointments and staff meetings to optimize workflow.
- Oversaw supply inventory and ordered necessary materials promptly.
- Maintained patient records and handled confidential information securely.
- Communicated effectively with patients, staff, and external vendors regularly.
- Implemented filing systems that enhanced document organization and retrieval efficiency.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Ensured accurate entry of daily invoices to maintain financial records. with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Monitored employment practices to adhere to legal standards.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Education
Network Engineering Technology - Associate in Specialized Technology Degree
Chi Institute
Broomall, PA 01.2000 - 02.2001
Skills
- Office administration
- Scheduling coordination
- Document management
- Employee training
- Customer relationship management
- Invoice processing
- Timely communication
- Attention to detail
- Organizational skills
- Billing
- Customer service
- Customer relations
- Office management
Timeline
Network Engineering Technology - Associate in Specialized Technology Degree
Chi Institute
01.2000 - 02.2001
Office Manager
Dr Francesco D’urso
06.1999 - 12.2023