Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Petersen

Moville,IA

Summary

Compassionate and dedicated worker with over 22 years of experience in Social Services field. Want to use life and professional knowledge and passion for helping others to provide direct services to clients. Skilled and knowledgeable in assisting clients in addressing life challenges. Experienced in handling high stress situations and preforming under pressure.

Overview

23
23
years of professional experience

Work History

Eligibility and Benefit Specialist

Iowa Department Of Health And Human Services
2006.11 - Current

Determine initial and ongoing eligibility for State and Federal assistance programs administered by HHS.


Meeting specific time frames, interviewing clients, communicating program rules and responsibilities while documenting all case actions taken.


Reviewing documents, processing changes in cases and programs. Participating in client appeal process, making referrals to other servies and completing corrective actions when necessary.


Managing individual timeframes while working within a team setting. Collecting, analyzing and interpreting complex policies, procedures from clients or 3rd parties. Communicating effectively in person and via phone and email.



Welfare to Work/ Employment First Program

Contracted Employee State Of Nebraska
2001.06 - 2006.11

Assist Nebraska parents who receive cash assistance to become self-sufficient.


Providing client-centered information on the area job market, addressing barriers to employment; and providing community resource information such as daycare, medical providers, treatment programs and other community agencies for clients.


Monitoring client's participation for Employment Fist program requirements in a positive, respectful demeanor.


Facilitating job skills training workshops for resume building, cover letters, interviewing, job search tools, and workplace behavior.


Compiling data and writing reports on client data while protecting confidential client and agency information.


Education

Bachelor of Science - Public Relations

Northwest Missouri State University
Maryville, MO
05.1994

Skills

  • Excellent Oral and Written Communication
  • Strong Problem-solving and Critical Thinking Skills
  • Empathetic and Respectful Personality
  • Leadership Skills and Creativity

Timeline

Eligibility and Benefit Specialist

Iowa Department Of Health And Human Services
2006.11 - Current

Welfare to Work/ Employment First Program

Contracted Employee State Of Nebraska
2001.06 - 2006.11

Bachelor of Science - Public Relations

Northwest Missouri State University
Stacey Petersen