Stacey Phillips
University Place,WA
Summary
Efficient, highly experienced administrative professional with background in managing front office operations, patient scheduling, and record-keeping within a healthcare setting. Skilled in maintaining confidentiality of information, improving office workflows, and supporting staff with administrative tasks. Demonstrated ability to enhance client satisfaction through effective communication and organizational skills.
Overview
17
17
years of professional experience
Work History
Dental Practice Manager
Smile Brands, Inc.
Tacoma, WA
09.2023 - Current
- Managed daily operations, including employee relations, staff recruitment and hiring, payroll, and ensured productivity for multiple provider schedules.
- Analyzed monthly profit and loss statements. Isolated areas for growth and opportunity, and collaborated with dental providers to implement changes.
- Approached patients, made connections, handled patient concerns, and built trust through the use of effective interpersonal and people skills.
- Managed inventory and supplies. Placed bimonthly orders to maintain efficiency in the practice.
- Planned and executed monthly staff meetings, OSHA compliance meetings, continuing education courses, product demonstrations, team-building exercises, and celebrations.
Assistant Office Manager and Insurance Biller
Smile Brands, Inc.
Tacoma, WA
07.2013 - 09.2023
- Handled appointment scheduling, multi-line phone system, treatment plan presentation, discussed financial information, and collected payments, with strict adherence to HIPAA regulations.
- Led employee supervision and handled decision-making responsibilities during upper management's absence.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Researched aged/unpaid claims, focused on AR improvement, composed complex insurance narratives and appeal letters, interpreted explanations of benefits, and collected past due balances.
Dental Assistant and Patient Care Coordinator
Smile Brands, Inc.
Tacoma, WA
01.2008 - 07.2013
- Documented patient records, explained procedures and financials, took and interpreted dental radiographs, assisted the dentist with procedures, fabricated provisional crowns, and took impressions.
- Maintained high infection control standards, ran the sterilization area, and documented spore test results.
- Showed empathy and compassion. Explained procedures and built connections with patients to earn trust.
Education
Dental Assisting Certification -
Bates Technical College
Tacoma, WA07-2006
Some College (No Degree) - General Studies
Tacoma Community College
Tacoma, WAHigh School Diploma -
Curtis Senior High School
University Place, WA06-2004
Skills
- Multitasking and organization
- Schedule and calendar management
- Microsoft Office
- Client relationship management
- Proofreading and editing
- Multi-line telephone systems
- Documentation and reporting
- Punctual, responsible, and dependable
Affiliations
- Traveling
- Spending time with friends and family
- Listening to live music
- Paddleboarding
References
References available upon request.
Timeline
Dental Practice Manager
Smile Brands, Inc.
09.2023 - Current
Assistant Office Manager and Insurance Biller
Smile Brands, Inc.
07.2013 - 09.2023
Dental Assistant and Patient Care Coordinator
Smile Brands, Inc.
01.2008 - 07.2013
Dental Assisting Certification -
Bates Technical College
Some College (No Degree) - General Studies
Tacoma Community College
High School Diploma -
Curtis Senior High School