Grace Usher
Bowdoin,ME
Summary
Dynamic Dental Practice Manager with a proven track record for enhancing productivity via optimized billing processes and increasing case acceptance rates. Skilled in dental billing, patient relations, and scheduling. I foster a welcoming environment while streamlining operations and developing high-performing teams to deliver exceptional patient care.
Overview
16
16
years of professional experience
Work History
Dental Practice Manager
Augusta Dental
10.2023 - 02.2026
- Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice and minimizing outstanding insurance claims and denials.
- Coordinated and streamlined patient billing processes to minimize discrepancies and minimize accounts receivables.
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Reviewed reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Streamlined patient scheduling to enhance office efficiency and reduce wait times which enhanced patient satisfaction.
- Established positive relationships with vendors, scheduled equipment maintenance and purchases.
- Designed an efficient recall system that resulted in higher appointment compliance rates among existing patients.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Developed an effective employee performance evaluation system to provide constructive feedback and encourage continuous improvement among staff members.
- Facilitated ongoing professional development opportunities for staff members to enhance their skills and maintain a high level of competence in their respective roles.
- Ensured compliance with OSHA, HIPAA, staff training, and policy updates.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance, other medical and dental specialists and documented details in patient charts.
- Managed inventory control to ensure appropriate office stock levels.
Dental Practice Manager
Middle Bay Dental
Brunswick, ME
03.2021 - 05.2022
Patient Care Coordinator
David Vocal, DDS
Brunswick, ME
11.2018 - 02.2021
House Cleaner
Self-Employed
01.2015 - 11.2018
DSP/CRMA
Uplift, Inc.
Gardiner, ME
12.2009 - 01.2014
Education
High School Diploma -
Gardiner Area High School
No Degree -
Southern Maine Community College
Brunswick, MESkills
- Dental practice management
- Recruitment, hiring and training
- Insurance billing and processing
- Schedule management
- Treatment planning and collaboration
- Organization and time management
- Verbal and written communication
- CPR certification
- OSHA certification
Treatment Coordinating
Office administration
Recruitment and hiring
Patient relations
Scheduling coordination
Timeline
Dental Practice Manager
Augusta Dental
10.2023 - 02.2026
Dental Practice Manager
Middle Bay Dental
03.2021 - 05.2022
Patient Care Coordinator
David Vocal, DDS
11.2018 - 02.2021
House Cleaner
Self-Employed
01.2015 - 11.2018
DSP/CRMA
Uplift, Inc.
12.2009 - 01.2014
High School Diploma -
Gardiner Area High School
No Degree -
Southern Maine Community College