Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Stacey Q. Pierson

Stephens City,VA

Summary

Restaurant Manager with 27 years of Hospitality experience. Enthusiastic about working with high-performance teams, dedicated to delivering ultimate customer service and guest satisfaction. Personable, punctual, responsible, organized, creative, hardworking, effective self-starter. Highly focused on quality and consistency. Passionate about educating and communicating with team members to bring cohesion to high level production.

To secure a long-term position with an established organization. To work closely and progressively with a team, to create exceptional experiences for guests. Through application of my skills and knowledge of operations and hospitality, to contribute to the success of the company.

Overview

1
1
Certification
16
16
years of professional experience

Work History

Director of Dietary Services

Hill Valley Healthcare
12.2022 - Current
  • Managed all facets of a Dietary program in a Long Term and Skilled Nursing Facility

Dietary Director/District Manager Trainee

Healthcare Services Group
07.2020 - 12.2022
  • Managed all facets of a Dietary program in a Long Term and Skilled Nursing Facility as well as provide managerial support to multiple facilities throughout the District

Member Services Rep

Navy Federal Credit Union
02.2020 - 12.2020
  • Provided service to members via phone in a high volume call center -Processed Consumer Loan applications

Operations Manager (PT)

Ambrosia Catering
07.2017 - 04.2020
  • Event Coordination -Event Staffing -Organization of all event supplies, culinary tools, food and beverage products -Management of catering site and event staff -Ensured adherence of all safety and health guidelines

General Manager

Oak Stone Pizza
07.2017 - 07.2019
  • Coordinated, planned and contributed to all efforts in opening new restaurant concept, from “Cold Dark Shell” to a completely operational, Full Service Restaurant

Assistant General Manager

Fireworks Pizza
07.2013 - 07.2017
  • Facilities and Maintenance management -Inventory control -Product research & procurement -Maintained food quality -Developed and maintained a product consistency program with food service teams -Farm to Fork program coordinator -Reported directly to owner(s) for P&L -Maintained compliance with State and Local regulations(Health, ABC, Fire, Building, Wage & Labor)

Culinary Director

Village at Orchard Ridge
01.2013 - 06.2013
  • Developed Front of House operations program for new Senior Living Community -Coordinated staffing -Dining arrangements for new Residents -Planning of Grand Opening Gala(700 guests)

Tavern & Events Supervisor

Westminster Canterbury
07.2010 - 01.2013
  • Managed all functions of Full Service Tavern-Coordinated special events -Supervised and trained Food Service team

Education

Graduate -

Rockbridge County High School
Lexington, VA
01-1998

Course Study - undefined

General Education Lancaster Community College
Clifton Forge, VA
01-2000

Skills

  • Operations & Facilities Management
  • Food Production & Safety
  • Vast Culinary Knowledge
  • Special Event Planning/Coordination
  • Guest Relations
  • Customer Service
  • Human Resources
  • Staff Training & CE
  • Spanish proficiency & comprehension
  • Budgeting, P&L
  • Inventory/Product maintenance
  • Cost control
  • Computer Literacy
  • Communications
  • Social Media & Web presence management
  • Marketing
  • Networking
  • Community Outreach, Charitable Contribution Program Management

Accomplishments

  • Contributed to an overall profit increase of 30%, of an established business, which was projected to plateau. As well as set unprecedented sales records
  • Maintained a deficiency free Food Handling program throughout my entire managerial career
  • 100% compliance record with all State and Local regulations of Fire, Building, Alcohol Control Board, Health Department, State and Federal Senior Living regulations
  • Performed effectively in an incredibly high-volume restaurant, serving an average number of 739 guests per day.
  • Farm to Fork project success was featured on Chanel 9 News DC
  • Multiple features of my work have been showcased in several Loudoun County media outlets and publications
  • Coordinated a Grand Opening event for 700 guests
  • Contributed to the planning, execution and success of 25th year Anniversary celebration for 500 guests
  • Maintained catering contracts with Smithsonian Institute and Audi Motors

Certification

  • Servsafe Food Handler
  • VA ABC T.I.P.S.
  • First Aid & CPR
  • Current CDM trainee

Languages

Spanish
Professional Working

Timeline

Director of Dietary Services

Hill Valley Healthcare
12.2022 - Current

Dietary Director/District Manager Trainee

Healthcare Services Group
07.2020 - 12.2022

Member Services Rep

Navy Federal Credit Union
02.2020 - 12.2020

Operations Manager (PT)

Ambrosia Catering
07.2017 - 04.2020

General Manager

Oak Stone Pizza
07.2017 - 07.2019

Assistant General Manager

Fireworks Pizza
07.2013 - 07.2017

Culinary Director

Village at Orchard Ridge
01.2013 - 06.2013

Tavern & Events Supervisor

Westminster Canterbury
07.2010 - 01.2013

Course Study - undefined

General Education Lancaster Community College

Graduate -

Rockbridge County High School