Stacey Rhodes
Eagle Mountain,UT
Summary
Accomplished Loan Officer at Mountain America Credit Union, adept in Bottom Line LoanMaster Loan Servicing and fostering strong customer relationships. Demonstrated success in enhancing loan approval rates through effective risk management. Skilled in financial transactions and teamwork, consistently achieving high levels of customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Loan Officer
Mountain America Credit Union
09.2020 - 08.2024
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Collaborated with other departments to promptly process loan applications.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Utilized risk management strategies to attain high loan approval rates.
- Developed strong relationships with customers through high levels of customer service.
Production
Stampin Up
02.2019 - 09.2020
- Inventoried production supplies.
- Organized work to meet demanding production goals.
- Supported content team and assisted in with production and post-production process of video and graphic assets.
- Monitored production lines to detect shortages and replenish materials for automated [Type] production.
Administrative Assistant
Richfield Reaper
04.2015 - 02.2019
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
South Sevier High School
Monroe, UT1997
Skills
- Bottom Line LoanMaster Loan Servicing
- Financial transactions expertise
- Proficient in 10-key
- Experian Transact SM
- Loan Servicing
- Team Player
- Credit
- Loans
- Financial Services
- Banking
- Friendly
Timeline
Loan Officer
Mountain America Credit Union
09.2020 - 08.2024
Production
Stampin Up
02.2019 - 09.2020
Administrative Assistant
Richfield Reaper
04.2015 - 02.2019
High School Diploma -
South Sevier High School
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