Stacey Rohde
Vestaburg
Summary
Dynamic Field Support professional at OnCourse Home Solutions, recognized for enhancing operational efficiency through streamlined communication and standardized processes. Proven problem-solver with exceptional communication skills, boosting provider accuracy and customer satisfaction. Proficient in CRM systems and data analysis, driving impactful improvements in service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Support
OnCourse Home Solutions
08.2018 - Current
- Assisted in the development of company-wide best practices for field support services, contributing to overall operational excellence.
- Served as a reliable point of contact for providers, earning a reputation for dependability and professionalism in the field support assistant role.
- Increased provider accuracy for service on time commitments for work orders which improved customer satisfaction
- Improved field support efficiency by streamlining communication channels and implementing standardized processes.
Education
Associate of Arts - Business Management
Mid Michigan Community College
Mount Pleasant, MI06-2026
Skills
- Communication: Excellent verbal and written communication skills for effective business interactions
- Problem-Solving: Strong problem-solving skills to address business challenges and find effective solutions
- Operational Efficiency: Skills in streamlining business processes to improve efficiency and productivity
- Technology Proficiency: Familiarity with business software and tools, such as Asana, Microsoft Office, CRM systems, and data analysis tools
Certification
- HVAC Residental Trade School Diploma - November, 17, 2024
- EPA 608 Certification - November 17, 2024
- NATE Ready to Work Certificate - November 17, 2024
Timeline
Field Support
OnCourse Home Solutions
08.2018 - Current
Associate of Arts - Business Management
Mid Michigan Community College
Similar Profiles
Vondra ReedVondra Reed
Customer Care/ Claims Supervisor at American Water Resources/ Oncourse Home SolutionsCustomer Care/ Claims Supervisor at American Water Resources/ Oncourse Home Solutions
Gabriela AntunezGabriela Antunez
Contract Operations /data Entry at Lasalle Network/oncourse Home SolutionsContract Operations /data Entry at Lasalle Network/oncourse Home Solutions
Theodore RadcliffTheodore Radcliff
Customer Service Representative at Oncourse Home SolutionsCustomer Service Representative at Oncourse Home Solutions
Gretchen VerhaarGretchen Verhaar
Administrative Assistent at Vestaburg Community SchoolsAdministrative Assistent at Vestaburg Community Schools
Jennifer StarkJennifer Stark
Materials Handler at Bandit IndustriesMaterials Handler at Bandit Industries