Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Stacey Ryan

Matthews,USA

Summary

Dynamic Practice Manager with a proven track record over the years, excelling in operational efficiency and staff development. Expert in EMR systems and medical billing, I successfully implemented policies that enhanced patient satisfaction and streamlined workflows. Adept at team leadership and performance management, fostering a collaborative environment for optimal care delivery.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Practice Manager

Horizon Eye Care
Charlotte, NC
08.2022 - Current
  • Lead daily operations across the front desk, billing, and insurance functions for a multi-location ophthalmology practice.
  • Develop, implement, and maintain practice policies aligned with industry standards.
  • Hire, onboard, and manage training for new staff; conduct performance reviews, and implement improvement plans.
  • Oversee payroll and manage interdepartmental communication to ensure seamless patient care.
  • Regularly collaborate with clinical and optical staff, and address patient concerns to ensure a high level of satisfaction.

Practice Administrative Assistant/Account Manager

Providence Eye and Laser Specialists
Charlotte, NC
06.2016 - 01.2021
  • Managed day-to-day operations, including surgery scheduling, billing, coding, insurance claims, and reporting.
  • Supervised accounts payable and receivable, payment posting, and claim review processes.
  • Led staff recruitment and training programs, and developed strategies to improve operational efficiency.
  • Coordinated and conducted monthly business and performance meetings.

Clinical Support Admin Assistant/ Billing Manager

Children’s Eye Physicians
Cincinnati, OH
01.2016 - 06.2016
  • Developed a new financial policy that significantly reduced outstanding balances.
  • Handled medical billing for in-office, hospital, and ambulatory procedures.
  • Managed prior authorizations and pre-certifications for surgeries.

Practice Admin / Insurance & Billing Manage

Focal Pointe Eye Care
Cincinnati, OH
09.2008 - 12.2015
  • Played a key role in launching a new optometry practice, including EMR selection, credentialing, and insurance setup.
  • I developed the practice’s website and marketing plan, and helped establish a welcoming patient environment.
  • Conducted educational sessions on insurance benefits, and organized regular team training and meetings.

Education

Associate of Science -

West Palm Beach, FL
West Palm Beach, FL
05.1992

Skills

  • Practice management: EMR systems (ActivEHR, NexTech), VSP, Medicaid, Medicare, CAQH, Navinet
  • Medical billing and coding: CPT, ICD-9/10, HCPCS, insurance verification, claim processing
  • Clinical procedures: visual acuity testing, auto refraction, tonometry (ICare), fundus photography, OCT, topography
  • Administrative tools: Microsoft Office Suite (Word, Excel, Outlook), Avality, FileMaker Pro, and E-prescribing
  • HR and leadership: staff hiring, training, evaluations, payroll, scheduling, and performance management
  • Insurance knowledge: PPOs, HMOs, government payers, workmen's comp, prior authorizations, credentialing
  • Policy and workflow development
  • Staff recruitment and training
  • Patient scheduling and customer service
  • Team leadership and collaboration
  • Performance management and metrics
  • Regulatory compliance (HIPAA, OSHA)

Certification

Valid Driver’s License

References

References available upon request.

Timeline

Medical Practice Manager

Horizon Eye Care
08.2022 - Current

Practice Administrative Assistant/Account Manager

Providence Eye and Laser Specialists
06.2016 - 01.2021

Clinical Support Admin Assistant/ Billing Manager

Children’s Eye Physicians
01.2016 - 06.2016

Practice Admin / Insurance & Billing Manage

Focal Pointe Eye Care
09.2008 - 12.2015

Associate of Science -

West Palm Beach, FL

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Stacey Ryan