STACEY SANCHEZ
Meriden,CT
Summary
Dedicated administrative and hospitality professional with over 10 years of experience in high-volume operations, adept at resolving inquiries and delivering superior service. Demonstrates strong skills in de-escalation, problem-solving, and effective communication under pressure. Excels in multitasking and managing detailed records, while supporting diverse customers and staff in a bilingual environment.
Overview
10
10
years of professional experience
Work History
Guest Service Specialist (PT)
Courtyard by Marriott
Wallingford, CT
11.2025 - Current
- Facilitated check-in and check-out processes, ensuring smooth and welcoming guest experiences.
- Resolve guest concerns with professionalism, empathy, and quick problem-solving.
- Provided detailed information on hotel services, amenities, and local attractions, enhancing guest satisfaction.
- Assisted with front desk operations in a fast-paced hospitality environment, maintaining high service standards.
- Process cash and card payments accurately while following hotel procedures.
Account Clerk / Administrative Support
Meriden Board Of Education
Meriden, CT
09.2016 - Current
- Managed payroll, timekeeping, and financial tasks, ensuring accuracy in deposits, reconciliations, activity funds, and athletic payments.
- Prepared purchase orders and verified invoices while resolving vendor inquiries to maintain smooth operations.
- Oversaw daily office operations by coordinating scheduling, meetings, visitor management, and school-wide communications.
- Provided front‑line customer service to students, families, staff, and vendors across phone, email, and in‑person interactions.
- Processed Workers’ Compensation, FMLA/CT FMLA, vacation reminders, and leave documentation with accuracy and confidentiality.
- Supported hiring operations by posting job openings, preparing onboarding paperwork, and fingerprinting new staff and interns.
- Collaborated across multiple school sites to ensure consistent service and operational efficiency.
Education
Diploma - Computer Technology
H.C. Wilcox Technical High School
Meriden, CTSkills
- Customer Service & Public Interaction
- Conflict resolution
- Payroll & Timekeeping
- Budget management
- Meeting coordination
- Data management
- Software proficiency
- Google Workspace & Microsoft Office
- CT School District Operations
Bilingual: English & Spanish
Bilingual/Bicultural (Spanish-English)
Additional Info
- Strong interpersonal, multitasking, and problem-solving skills
- Comfortable working in high-volume, deadline-driven environments
- Experienced with public school systems, CT city operations, and financial processing
Timeline
Guest Service Specialist (PT)
Courtyard by Marriott
11.2025 - Current
Account Clerk / Administrative Support
Meriden Board Of Education
09.2016 - Current
Diploma - Computer Technology
H.C. Wilcox Technical High School