Stacey Scanlan Erskin
Grand Haven
Summary
Driven administrative and healthcare support professional focused on optimizing patient flow and enhancing client satisfaction. Demonstrates proficiency in scheduling, regulatory compliance, and effective communication, contributing to team success and exceptional service delivery.
Overview
21
21
years of professional experience
Work History
Special Education Transportation
Grand Haven Area Public Schools
Grand Haven
10.2017 - Current
- Secured safe transport for special needs children by tailoring approaches to individual requirements.
- Customize transport strategies to meet specific behavioral and medical requirements.
- Communicated regularly with parents about children's transport status and specific needs.
- Applied accreditations and training to uphold compliance with regulations and best practices.
- Provide substitutes with clear schedules and route details to ensure consistency.
Interior / Exterior Designer Supervisor
Grand Haven Area Public Schools
Grand Haven
01.2015 - Current
- Oversaw interior and exterior updates to achieve cohesive school design.
- Maintained high-quality design standards to enhance overall project aesthetics.
- Managed employee schedules and coordinated materials to streamline project execution.
- Balanced budget and material quality effectively.
- Implemented safety protocols for ladder use to ensure worker safety on job sites.
Patient Experience Coordinator
I ‘Move Physical Therapy
09.2023 - 01.2024
- Coordinated appointment scheduling and calendar management to optimize patient flow and minimize wait times.
- Managed high-volume phone communications, ensuring accurate information delivery and enhancing patient satisfaction.
- Provided welcoming front-desk support, facilitating smooth client check-ins and positive first impressions.
- Recorded patient details in electronic systems to ensure accurate medical records.
- Performed billing tasks and supported administrative financial workflows.
Office Manager
Port to Port Marine
06.2005 - 06.2008
- Processed payroll for 12 employees using payroll software.
- Maintained accurate records of office supplies and expense reports to support budget management.
- Recorded checks and credit card transactions in QuickBooks to ensure accurate financial tracking.
- Audited the monthly bills
- Scheduled and assigned boat detailing appointments to team members for efficient service delivery.
Education
Medical Coding and Billing Certificate -
University of Phoenix
Phoenix, AZ03-2025
Associate of Applied Science - Early Childhood Education
Muskegon Community College
Muskegon, MI01-2014
Skills
- Transportation planning
- Route optimization
- Regulatory compliance
- Project management
- Schedule coordination
- Team leadership
- Appointment coordination
Timeline
Patient Experience Coordinator
I ‘Move Physical Therapy
09.2023 - 01.2024
Special Education Transportation
Grand Haven Area Public Schools
10.2017 - Current
Interior / Exterior Designer Supervisor
Grand Haven Area Public Schools
01.2015 - Current
Office Manager
Port to Port Marine
06.2005 - 06.2008
Medical Coding and Billing Certificate -
University of Phoenix
Associate of Applied Science - Early Childhood Education
Muskegon Community College