Stacey Schutz
Nampa,ID
Summary
Personable and upbeat professional with strong ability to present treatment plans and finances clearly and transparently. Combines excellent communication, ethical approach, and organizational skills to build trust and guide clients confidently. Committed to creating positive customer experiences, fostering long-term relationships, and supporting smooth, efficient operations.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Gold Orthodontics
Meridian ID
08.2019 - Current
- Served as the first point of contact for new patients, building trust quickly and creating a strong first impression that helped grow the practice’s patient base (nearly doubled during tenure).
- Followed up consistently with undecided or pending patients, answering questions and addressing concerns to help move them toward a decision.
- Presented treatment plans and financial options in a clear, persuasive way, while staying transparent and straightforward about costs and expectations.
- Communicated insurance estimates honestly, including what would likely be covered and what would not, helping patients avoid confusion or unexpected fees.
- Maintained a high patient retention rate (93%) by focusing on relationship-building and overall experience, not just the sale.
- Delivered strong customer service day-to-day, handling questions, concerns, and scheduling while keeping interactions positive and professional.
- Built and maintained relationships with referring providers through regular communication and appreciation efforts, supporting steady referral growth.
- Managed electronic patient records and stayed organized with scheduling and follow-ups to keep the process smooth.
Treatment Coordinator/Clinical Assistant
Laslovich Orthodontics
Butte, MT
03.2017 - 08.2019
- Led daily morning meetings to review case updates, align team priorities, and keep the day running efficiently.
- Helped manage patient flow throughout the day, adjusting schedules in real time to maximize productivity and minimize downtime.
- Built and refined scheduling templates to improve office efficiency, increase capacity, and support higher case acceptance.
- Assisted in presenting treatment information chairside, reinforcing value and helping patients feel more confident in their decisions.
- Communicated closely with patients during visits, answering questions and addressing concerns to strengthen trust and satisfaction.
- Supported case coordination by ensuring patients clearly understood next steps, timelines, and expectations.
- Identified opportunities to improve the patient experience, contributing to smoother processes and stronger overall retention.
- Worked cross-functionally with clinical and front office teams to keep operations aligned and patient-focused.
Education
Dental Assisting Certification
Sheridan College
Sheridan, WYSkills
- Financial Presentation
- Time Management
- Multitasking
- Communication
- Relationship Building
- Positive Under Pressure
Timeline
Treatment Coordinator
Gold Orthodontics
08.2019 - Current
Treatment Coordinator/Clinical Assistant
Laslovich Orthodontics
03.2017 - 08.2019
Dental Assisting Certification
Sheridan College