Yesenia Franco
Oklahoma City
Summary
Dynamic professional with a proven track record in managing dental office operations, dedicated to ensuring efficient workflows and exceptional patient satisfaction. Strong skills in team collaboration, adaptability to evolving needs, and a results-driven approach. Expertise includes scheduling, billing, and maintaining compliance with healthcare regulations, contributing to seamless operational success. Recognized for leadership abilities, reliability, and effective communication that fosters a positive work environment.
Overview
18
18
years of professional experience
Work History
Treatment Coordinator
Oklahoma City Dental
03.2024 - Current
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
Treatment Coordinator
23rd Street Dental
09.2023 - 2024
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient billing processes for timely, accurate payments.
Front Office/Insurance Coordinator
The Tooth Doctor
08.2018 - 09.2023
- Verify all insurance and assuring all accounts have accurate breakdowns.
- Maintaining current fee schedules
- Confirm all appointment for the following day and also for 2 weeks out
- Auditing digital patient records
- Scanning all EOB’s and correspondences as necessary
- Aid in treatment planning and securing financial arrangements with patients
Data Management Specialist
Enable Midstream
03.2018 - 08.2018
- Set-up and configure new and existing field RTU’s including Autopilot, Bristol, Controlwave, ABB, TotalFlow
- Support field operations when diagnosing gas meters, set up and change E-alerts for field techs
- Provide support to measurement group to correct data issues from the field
- Assist in technical support for RTU tower changes and new communication ID’s
- Verify data is being processed properly in Open BSI Harvester, EZxos/Sightline
Office Manager
Dental Images Dr Kevin Layton
03.2017 - 03.2018
- Process and maintain all dental claims for the office.
- Keep open lines of communication with venders, staff, patients, and Doctors
- Conduct general office tasks: Email correspondence, filing, scheduling, making sure staff is productive, etc...
- Familiarity of several working dental programs
- Consult with patients to assure the proper scheduling of suggested treatment
Credit Repair Consultant
Lexington Law Firm
12.2015 - 03.2017
- Handle inbound and transfer calls from multiple sources
- Provide quality experiences for all clients by helping them understand and restore their credit reports
- Connect with clients and provide solutions for accomplishing their goals through improving their credit
- Maintain compliance with numerous regulations regarding credit repair services
- Meet and exceed self and company set sales goals
Office Manager
Spotswood Dental
05.2015 - 12.2015
- Effectively manage the day-to-day operations of a dental office
- Negotiating fees with insurance companies and patients
- Processing insurance claims
- Produce marketing materials to attract new patients
- Perform general office duties: Correspondences, filing, coping, faxing, scheduling appointments
- Responsible for maintaining working relationships with vendors, doctors, and specialists
Bi-Lingual Treatment Coordinator
Dental Depot
06.2013 - 09.2013
- Calculate all treatment plans by hand according to the patient's particular insurance
- Creating payment agreements in accordance to the patient's treatment plan
- Assuring that all financial agreements are in the chart and ready for the following day
- Confirm all patients on the schedule for the following day
- Ensure that all moneys are accounted for and balance in comparison to the end of day reports
Bi-lingual Patient Care Coordinator
Monarch Dental
06.2011 - 03.2013
- Help to provide financial assistance through CareCredit and Smile Brands Financing
- Schedule procedures in accordance with the dental office parameters
- Post dental claims in accordance to the completed procedures
- Verifying that all insurance policies are current and active
- Completing all clerical duties in a timely manner including filing, faxing confidential documents, answering phones
Bi-Lingual Office Assistant
Ocean Dental
08.2007 - 06.2011
- Maintain open lines of communication between patients, dentist, staff, and Insurance
- Verify & resolve insurance claim issues.
- Claim and audit reports to ensure accuracy and quality.
- Medicaid billing, posting and claims.
- Schedule appointments in accordance with dental office parameters.
- Back of manager in the absence of the manager.
Education
High School -
U. S. Grant High School
01.2005
Skills
- Appointment scheduling
- HIPAA compliance
- Treatment Planning
- Accurate filing proficiency
- Office administration
- Financial counseling
- Scheduling management
- Insurance verification
- Front office management
- Case presentation
- Financial arrangements
- Excellent multitasking capability
Languages
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Oklahoma City Dental
03.2024 - Current
Treatment Coordinator
23rd Street Dental
09.2023 - 2024
Front Office/Insurance Coordinator
The Tooth Doctor
08.2018 - 09.2023
Data Management Specialist
Enable Midstream
03.2018 - 08.2018
Office Manager
Dental Images Dr Kevin Layton
03.2017 - 03.2018
Credit Repair Consultant
Lexington Law Firm
12.2015 - 03.2017
Office Manager
Spotswood Dental
05.2015 - 12.2015
Bi-Lingual Treatment Coordinator
Dental Depot
06.2013 - 09.2013
Bi-lingual Patient Care Coordinator
Monarch Dental
06.2011 - 03.2013
Bi-Lingual Office Assistant
Ocean Dental
08.2007 - 06.2011
High School -
U. S. Grant High School
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