Stacey Carter
Norcross,GA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Publix Supermarkets Store
03.2007 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Created and reviewed invoices to confirm 100% accuracy.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Supervised 65 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Increased team productivity 98% by providing ongoing training and support to customer service representatives.
Education
Associate of Applied Science - Business Management
Gwinnett Technical College
Lawrenceville, GA05.2026
Skills
- Business Planning
- New Hire Training
- Issue Resolution
- Excellent time management skills
- Purchasing and procurement
- Microsoft Outlook, Word, and Excel
- MS Office
- Exceptional telephone etiquette
- Customer Service
- Task Delegation
- Administrative Support
- Budgeting and finance
Timeline
Customer Service Manager
Publix Supermarkets Store
03.2007 - Current
Associate of Applied Science - Business Management
Gwinnett Technical College
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