Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Interests
Clinical Skills (In Training)
Timeline
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Open To Work
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Stacey Stewart

Mobile,AL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

ServerMedical AssistantMedical ReceptionistMedical Office Assistant

Work Type

Full TimePart Time

Location Preference

RemoteOn-Site
Location: Mobile, AL, US
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offFlexible work hoursCompany Culture4-day work weekPersonal development programs

Summary

Customer service expert with 9 years in call center, retail, and food service sectors. Skilled in handling high-volume interactions, resolving complex issues, and ensuring customer satisfaction. Currently transitioning to healthcare, completing Medical Assistant training with a focus on patient care, clinical procedures, and medical terminology. The gap from 2023-2025 is because I was pregnant. I had my third child in February 2024.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

The Results Companies
Remote
09.2025 - 03.2026
  • Assisted customers with account inquiries, billing, and technical issues
  • Utilized CRM systems to document customer interactions and track resolution progress
  • Facilitated order processing, returns, and customer follow-up to enhance satisfaction
  • Achieved performance goals and upheld service quality standards to ensure customer retention
  • Worked remotely from home
  • Worked for company more than once from 2019-2025.

Customer Service Associate

Signify Health
Remote
05.2025 - 07.2025
  • Managed high call volumes and maintained productivity targets
  • Handled high call volumes while meeting productivity targets
  • Communicated professionally to de-escalate concerns effectively
  • Scheduled appointments accurately and documented details thoroughly
  • Worked remotely to support team operations
  • Managed customer inquiries through multiple communication channels, ensuring timely resolutions.
  • Managed over 100 calls a day.

VIP Bottle Server

Lure Nightclub
Mobile, AL
11.2021 - 10.2023
  • Managed VIP tables, ensuring personalized attention and satisfaction for guests.
  • Delivered exceptional service to high-profile clients in a fast-paced nightclub environment.
  • Managed drink orders and delivery efficiently, ensuring prompt service during peak hours.
  • Trained new staff on operational procedures and customer interaction techniques to maintain service quality.
  • Collaborated with kitchen staff to ensure timely coordination of food and beverage service for events.
  • Assisted in planning promotional events to increase patron engagement and drive sales growth within the venue.
  • Mastered menu knowledge, allowing for accurate order-taking and speedy service.
  • Implemented creative presentation techniques for bottle displays, enhancing the overall visual appeal of the venue.

Customer Service Representative

Continuum Global Solutions
Remote
11.2021 - 04.2022
  • Managed busy call center operations
  • Resolved customer complaints, delivering effective solutions that enhanced customer satisfaction
  • Employed CRM software for effective case tracking
  • Collaborated with remote teams via digital communication tools to streamline support processes.
  • Managed over 60 calls per day.

Server

Waffle House
Mobile, AL
10.2016 - 11.2019
  • Provided efficient customer service in high-volume setting
  • Oversaw multiple tables, ensuring timely and accurate orders
  • Processed cash payments for customer purchases and balanced register daily
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Delivered prompt and efficient service to enhance customer satisfaction.
  • Managed 3-4 tables at once.

Education

Medical Assistant Program - Medical Assistant

Fortis College
Mobile, AL
09-2026

Some College Coursework - Early Childhood Education

Bishop State Community College
Mobile
05-2017

High School Diploma -

John L. Leflore Preparatory Academy
Mobile, AL
05-2012

Skills

  • Customer Service
  • CRM proficiency
  • Sales transaction management
  • Call handling techniques
  • Patient Support
  • De-escalation
  • Scheduling appointments
  • Microsoft Office
  • Multitasking
  • Time Management
  • Team Collaboration
  • Communication
  • Compliance awareness

Languages

English
Native or Bilingual

Interests

  • Cooking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I enjoy helping others and giving back to the community
  • I like working with my hands and fixing things

Clinical Skills (In Training)

  • Vital signs (blood pressure, pulse, temperature, respiration)
  • Patient intake and medical documentation
  • Infection control and safety procedures
  • Medical terminology and terminology recognition
  • Electronic Health Records (EHR) systems
  • Basic understanding of clinical workflows

Timeline

Customer Service Representative

The Results Companies
09.2025 - 03.2026

Customer Service Associate

Signify Health
05.2025 - 07.2025

VIP Bottle Server

Lure Nightclub
11.2021 - 10.2023

Customer Service Representative

Continuum Global Solutions
11.2021 - 04.2022

Server

Waffle House
10.2016 - 11.2019

Medical Assistant Program - Medical Assistant

Fortis College

Some College Coursework - Early Childhood Education

Bishop State Community College

High School Diploma -

John L. Leflore Preparatory Academy

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