Stacey Sundberg

Achieved efficient patient processing through effective teamwork and organization. Enhanced eye exam procedures by accurately collecting patient histories. Contributed to improved patient experiences through timely and thorough care.

Skills include, but not limited to:

• Performed detailed assessments of patient needs and preferences through visual screenings to enhance care quality.
• Engaged with optometrists to enhance accuracy in prescription processing and delivery.
• Resolved customer issues efficiently and courteously, fostering long-term loyalty and trust.
• Fostered patient comfort by upholding a professional appearance and demeanor during all interactions.
• Upheld hygiene standards to maintain a clean and safe work environment during all stages of the optical process.
• Collaborated with optometrists to deliver thorough eye examinations, enhancing patient experience and result reliability.
• Implemented pretest protocols to streamline data acquisition and improve productivity of eye appointments.
• Executed patient dilation and medication administration tasks in accordance with optometrist instructions.
• Testing patient visual acuilites and other additional pre-testing tasks.

Oversaw training across all center areas. Managed sample processing operations with a focus on plasma unit handling. Coordinated boxing of plasma units for efficient shipment. Directed packaging of samples for laboratory dispatch. Facilitated donor processing in medical history assessments.

Assisted with phlebotomy tasks on the floor. Supported adherence to HIPAA standards and maintained patient confidentiality during all interactions. Verified proper storage and transportation of specimens to laboratories. Aided in training and onboarding of new employees.

Skills included, but not limited to:

• Sample processing
• Screening donors
• Boxing plasma
• Sample shipments
• Calibration of machines
• Receiving of supplies
• Coordinating break schedules
• Controlling donor flow
• Conflict resolution
• Customer Service
• Training and developing employees
• Venipunctures
• Disconnecting Donors

Oversaw store presentation by effectively managing product displays and inventory organization. Guided customers through their shopping experience and streamlined checkout operations.

Skills including, but not limited to:

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes and throughout the store.
• Processed customer transactions accurately using point-of-sale systems.
• Assisted in maintaining store appearance and product organization.