Stacey Thomas
Fresno,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Caliber Collision
12.2025 - Current
- Oversaw daily operations, ensuring compliance with industry standards and safety protocols.
- Developed and implemented strategic initiatives to enhance customer satisfaction and service quality.
- Managed financial performance, optimizing budgets and reducing operational costs through efficiency improvements.
- Led team training programs to build skills and improve overall performance in collision repair processes.
- Cultivated strong relationships with insurance partners, enhancing collaboration and streamlining claims processing.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Oversaw daily operations to ensure compliance with safety and quality standards.
Service Advisor
Caliber Collision
03.2024 - Current
- Managed service appointments, optimizing scheduling for maximum productivity.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Coordinated with technicians to ensure timely completion of repairs and services.
- Provided detailed estimates and communicated repair options to customers clearly.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
Customer Service Consultant
Caliber Collision
08.2023 - Current
- Delivered exceptional customer support, addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer satisfaction.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Collaborated with team members to share best practices and improve overall performance within the department.
- Utilized CCC One software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Training position to become a Service Advisor
Office Administrator
Caliber Collision
03.2022 - 08.2023
- Performed safety walks 3 times a week for GMG Compliance
- Managed office supplies inventory, ensuring availability and minimizing costs.
- Coordinated scheduling for team meetings and client appointments, optimizing time management.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
- Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Representative
Caliber Collision
03.2022 - Current
- Implemented feedback mechanisms to capture customer insights for continuous improvement initiatives.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained up-to-date knowledge of product and service changes..
Customer Service Representative
Xtreme Auto Collision & Glass Inc
10.2021 - 02.2022
- Assisted customer with questions
- Handled emails, inbound & outbound calls
- Booked appointments
- Interacted with customer through live chat
- Provided excellent customer service
- Processed customer transactions
- Built strong relationships with insurance companies
Customer Service Representative
Insurance Auto Auction
05.2021 - 10.2021
- Provided exceptional customer service
- Release vehicles to transporters
- Accept Buyer payments
- Complete title work for vehicles sold at auction
- Use multiple computer programs to complete all transactions
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
Reset Merchandiser
SAS Retail Services LLC
12.2019 - 05.2022
- Travel Team
- Led product resets to enhance store layout and improve customer engagement.
- Trained new employees on company standards and effective merchandising techniques.
- Utilized planograms to ensure compliance with brand standards and visual presentation guidelines.
- Coordinated with management to execute promotional setups and seasonal transitions efficiently.
- Developed relationships with store staff to foster collaboration and streamline operational processes.
- Boosted customer engagement with eye-catching displays that showcased new products or current promotions.
- Facilitated seamless transition between seasons by efficiently dismantling outdated displays and constructing new ones in alignment with corporate guidelines.
- Changed shelves, racks, and displays to meet new schematic designs.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Improved product visibility by strategically placing merchandise on shelves according to planograms.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
Education
High School Diploma -
Fresno High School
FresnoSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff management
- Customer relationship management
- Verbal and written communication
- Administrative skills
- Labor cost controls
- Deadline oriented
- Vendor relationships
Certification
- iCAR Certified
- RBS Certification
Languages
English
Native or Bilingual
Timeline
General Manager
Caliber Collision
12.2025 - Current
Service Advisor
Caliber Collision
03.2024 - Current
Customer Service Consultant
Caliber Collision
08.2023 - Current
Office Administrator
Caliber Collision
03.2022 - 08.2023
Customer Service Representative
Caliber Collision
03.2022 - Current
Customer Service Representative
Xtreme Auto Collision & Glass Inc
10.2021 - 02.2022
Customer Service Representative
Insurance Auto Auction
05.2021 - 10.2021
Reset Merchandiser
SAS Retail Services LLC
12.2019 - 05.2022
High School Diploma -
Fresno High School
ADDITIONAL INFORMATION
- Multiple Positive Yelp Reviews
- Multiple Positive Google Reviews
- Multiple surveys received from customers
- Current California Driver's License