Stacey Tranchida
Warren,MI
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Claimchoice and Coresource/Trustmark. Excelled in active listening and critical thinking, significantly improving client communication. Skilled in data entry and phone support, adept at resolving complex inquiries. Achieved a notable increase in efficient problem resolution, demonstrating a strong blend of technical and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Claimchoice
04.2020 - 01.2025
- All aspects of customer service
- Answer phones and enter all questions asked and given on WLT for documentation
- Answer questions about eligibility, enrollment, claims and payments
- Answer emails via web portal in a timely manner
- Pre-log claims received via email or fax
- Pre-log all pre-authorizations
- Fold and mail out all paper checks and EOBs from one of the groups that ClaimChoice was the TPA for
- Helped supervisor with projects that wasn't considered part of the customer service. ie: entering claims got prescriptions for deductibles and copays then process them.
- Faxed, emailed or mailed out EOBs and payment receipts to providers if requested
Customer Service Representative
Coresource/ Trustmark
03.2016 - 03.2020
- All aspects of customer service
- Answer phones and document all questions asked and all answers given
- Helped coworkers with their questions about benefits and claims that they may need help with
- Fax EOBs/ payment information that providers would need.
Education
Medical Billing And Coding -
Dorsey College
Roseville MI12-2008
High School Diploma -
Arenac Eastern High School
Twining MI06-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Phone Skills
- Faxing/Copying
Timeline
Customer Service Representative
Claimchoice
04.2020 - 01.2025
Customer Service Representative
Coresource/ Trustmark
03.2016 - 03.2020
Medical Billing And Coding -
Dorsey College
High School Diploma -
Arenac Eastern High School
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