Stacey Uhlenkamp
West Fargo,ND
Summary
Dynamic Helpdesk Specialist with a proven track record at Swanson Health Products, excelling in customer service and remote support. Adept at resolving conflicts with empathy, enhancing customer loyalty. Skilled in implementing software solutions for efficient operations, ensuring a seamless experience for clients while maintaining confidentiality and professionalism under pressure.
Overview
30
30
years of professional experience
Work History
Helpdesk Specialist
Swanson Health Products
02.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
US Bank Service Center
03.2010 - 01.2014
- Addressed issues related to card transactions.
- Implemented travel instructions for customer card security.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Records Management
US Bank NA
02.2002 - 01.2014
- Assisted in the implementation of an electronic records management system, facilitating a seamless transition from paper-based records.
- Assisted in the opening, preparation, scanning, and keying of accounts payable.
Secretary
Pugsley's
08.1995 - 10.2001
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Diploma -
Starkweather High School
Starkweather, ND05.1995
Skills
- Excellent customer service
- Remote support
Timeline
Helpdesk Specialist
Swanson Health Products
02.2014 - Current
Customer Service Representative
US Bank Service Center
03.2010 - 01.2014
Records Management
US Bank NA
02.2002 - 01.2014
Secretary
Pugsley's
08.1995 - 10.2001
Diploma -
Starkweather High School
Similar Profiles
James J. HamelJames J. Hamel
Chief Executive Officer at SWANSON HEALTH PRODUCTS, INCChief Executive Officer at SWANSON HEALTH PRODUCTS, INC
Yei DoelakehYei Doelakeh
Packaging Operator Specialist at Swanson Health ProductsPackaging Operator Specialist at Swanson Health Products
Austin DoddsAustin Dodds
Packaging Operator at Swanson Health ProductsPackaging Operator at Swanson Health Products
Ben BeckerBen Becker
Athletic Video Producer / Content Creator at Concordia College AthleticsAthletic Video Producer / Content Creator at Concordia College Athletics
Carl WirtzfeldCarl Wirtzfeld
Foreman/Concrete Laborer at Precision Concrete Cutters RamjackForeman/Concrete Laborer at Precision Concrete Cutters Ramjack