Stacey Warren
Ellicott City,MD
Summary
Experienced Quality Assurance Auditor skilled at managing clinical trial call center audits. Top-notch abilities in communication, time management and compliance. Familiar with the unique standards and compliance requirements in the healthcare industry. Extensive experience in customer service and looking to gain experience as a medical coder.
Overview
11
11
years of professional experience
Work History
Quality Assurance Auditor
Syneos Health
01.2022 - Current
- Provided guidance on best practices in quality assurance techniques to other departments within the organization.
- Created detailed documentation of audit findings, including recommendations for resolution of any issues identified.
- Ensured timely completion of all assigned tasks within set deadlines.
- Collaborated closely with other team members to develop effective audit plans.
Patient Qualification Agent
Syneos Health (Studykik)
04.2021 - 12.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Lead Customer Service (Aesthetician)
Face Place, Goodlife Wellness
10.2013 - 04.2020
- Assisted in the development of customized skin care regimens for clients.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
Education
Certificate - Medical Billing And Coding
Auburn University
04-2024
Certificate - Aesthetician
Von Lee International School of Esthetica
01-2008
Associate of General Studies -
Howard Community College
Skills
- Performance Improvement
- Auditing Techniques
- Customer Service
- Verbal and Written Communication
- Organization and Multi-Tasking
- Teamwork and Collaboration
- Medical Terminology knowledge
- Typing proficiency
Accomplishments
- Charles Schwab Principal Scholarship Award- Senior year of high school
- Paid opportunity as a Peer Leader at Howard Community College (based on attendance, reputation with professors and peers and overall GPA)
Affiliations
- Self-Taught Silversmith
- Lover of animals and nature
- Enthusiastic and loving aunt.
Timeline
Quality Assurance Auditor
Syneos Health
01.2022 - Current
Patient Qualification Agent
Syneos Health (Studykik)
04.2021 - 12.2021
Lead Customer Service (Aesthetician)
Face Place, Goodlife Wellness
10.2013 - 04.2020
Certificate - Medical Billing And Coding
Auburn University
Certificate - Aesthetician
Von Lee International School of Esthetica
Associate of General Studies -
Howard Community College
Similar Profiles
Natalia AballayNatalia Aballay
Senior Lead Project Specialist – Global Clinical Trials & RWLP at Syneos HealthSenior Lead Project Specialist – Global Clinical Trials & RWLP at Syneos Health
Aakriti SinghAakriti Singh
Sr. Safety & PV Specialist at Syneos HealthSr. Safety & PV Specialist at Syneos Health
Marshonda WootenMarshonda Wooten
Engagement Center Specialist at Syneos HealthEngagement Center Specialist at Syneos Health
Tracy ToppTracy Topp
Associate Director, Clinical Trial Management at Syneos HealthAssociate Director, Clinical Trial Management at Syneos Health
Grace KangGrace Kang
Roberson School of Music at Private Piano InstructorRoberson School of Music at Private Piano Instructor