Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
26
26
years of professional experience
Work History
Social Services Supervisor
Dekalb County Department Of Human Resources
08.2013 - 05.2022
Enhanced client satisfaction by implementing individualized support plans and case management strategies.
Promoted continuous improvement in service delivery through ongoing assessments of current practices and identification of areas for enhancement.
Streamlined processes for greater productivity using data analysis and workflow improvements.
Ensured compliance with all relevant federal, state, local regulations pertaining to the provision of social services within the organization''s scope of practice.
Conducted regular case reviews with staff members, emphasizing adherence to best practices in social work interventions.
Advanced internal communication efforts through timely reporting on department accomplishments, challenges, and opportunities for growth to senior leadership team members.
Social Services Worker
Dekalb County Department Of Human Resources
09.2006 - 07.2013
Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
Improved client outcomes by developing and implementing individualized case plans.
Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
Provided crisis intervention services, effectively deescalating tense situations and connecting individuals with appropriate support systems.
Provided social work services, individual, and family therapy and referrals.
Testified under oath as child advocate in family court to assist with child custody decisions.
General Textile Laborer
Gerald Smith Hosiery
05.1996 - 05.2006
Understood and followed verbal and written instructions to complete work correctly.
Worked alongside team to accomplish work goals according to schedule.
Loaded, unloaded, and moved material to and from storage and production areas.
Maintained organized and clean work areas at all times on job sites.
Performed general housekeeping and cleaning tasks.
Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Education
Bachelor of Arts - Psychology
Athens State University
Athens, AL
05.2006
Skills
Multicultural Competence
Service planning
Written and verbal communication
Client Needs Assessments
Client Advocacy
Friendly, Positive Attitude
Teamwork and Collaboration
Problem-Solving
Time Management
Flexible and Adaptable
Dependable and Responsible
Multitasking Abilities
Timeline
Social Services Supervisor
Dekalb County Department Of Human Resources
08.2013 - 05.2022
Social Services Worker
Dekalb County Department Of Human Resources
09.2006 - 07.2013
General Textile Laborer
Gerald Smith Hosiery
05.1996 - 05.2006
Bachelor of Arts - Psychology
Athens State University
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