Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Stacey Williams

Land O' Lakes,FL

Summary

Self-directed support professional with demonstrated performance in customer service, problem-solving, time management and organizational skills. Implements decisions to achieve both immediate and long-term goals, Sound decision-making and interpersonal skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Licensed Auto Claims Adjuster

Progressive
Tampa, FL
12.2022 - Current
  • Management of high volume claim files from beginning to end which requires immense focus, multitasking, and time management skills
  • Help customers resolve auto claims involving up to two vehicles by interviewing all involved parties utilizing effective verbal and written communication
  • Independently make decisions related to liability and coverages by investigating and gathering all pertinent documents and information.

Director of Loan Coordinator Developement

Home Point
Remote
11.2020 - 09.2022
  • Recruited and developed a pilot program for individuals that had no experience in the mortgage industry
  • Develop and manage training material geared to up-skill direct report Loan Coordinators
  • Develop milestone metrics
  • Identify Observe and evaluate training programs for team leaders to make recommendations to improve training efficiency and effectiveness
  • Develop knowledge checks to determine retention and applications
  • Hire, develop, and managed a team of Loan Coordinator I-Associates to meet/exceed minimum productivity & quality metrics
  • Cross Team facilitation for continued education
  • Host topic specific tactical sessions as requested by Production leaders for all Loan Coordinators (New and Seasoned)
  • Manage time off options for my direct report team of Loan Coordinator I.

Sr. Loan Coordinator

Home Point
Maitland, FL
07.2016 - 11.2020
  • Cross Team collaboration with review of Associates pipeline and loan assignments for accuracy and completeness of milestones
  • Pipeline management and quality review
  • Proactively manage and review target closing dates using the TRID Rule
  • Monitoring undisclosed debt
  • Complete back-office and pre-closing functions
  • Update 1003, 1008, and run LP/DU
  • Validate LDP/GSA/CAIVR.

Mortgage Processor III

SunTrust Bank now Truist
Orlando, FL
12.2014 - 07.2016
  • Processed Residential Loan Applications for submission to Underwriting
  • Review all applications for completeness and order all necessary supporting documentation
  • Relied upon to share knowledge with new hires and facilitate side by side
  • Submit approved loan applications to closing as applicable
  • Take action on cancelled and declined loans as applicable
  • Maintained close relationship with Loan Officer.

Mortgage Loan Processor

Regions Bank
Nashville, TN
01.2013 - 08.2013
  • Processed Loan Files for submission to Underwriter or Loan Committee
  • Verify loan documents and maintain excel logs, contact customers to obtain missing or expired documents
  • Document and update Empower System with information received and information needed
  • Fax, scan and attach imaged documents
  • Communicated all information and updates to the Loan Officer
  • Maintaining a pipeline of 40 or more files
  • Meeting or exceeding implemented goals and follow up or status call on each file at least every three days.

Education

Diploma -

St. Joseph
08.1986

Skills

  • Customer service
  • Sales Pipeline
  • Team Management
  • Process Improvement
  • Research
  • Quality Assurance
  • Leadership
  • Training & Development
  • Finance
  • Decision Making
  • Organization
  • Quality Review
  • Microsoft Suite Products
  • Fraud Detection Knowledge
  • Policy Interpretation
  • Claims Investigations
  • Customer Service Expertise
  • Training Material Development
  • New Employee Training
  • Course Development
  • Classroom Management
  • Employee Interviewing
  • Virtual Learning Management
  • Procedure Manual Writing
  • Attention to Detail
  • Clear Communication

Personal Information

  • Title: Director of Loan Coordinator Development
  • Work Permit: Authorized to work in the US for any employer

Certification

  • State Licensed Insurance Adjuster

Timeline

Licensed Auto Claims Adjuster

Progressive
12.2022 - Current

Director of Loan Coordinator Developement

Home Point
11.2020 - 09.2022

Sr. Loan Coordinator

Home Point
07.2016 - 11.2020

Mortgage Processor III

SunTrust Bank now Truist
12.2014 - 07.2016

Mortgage Loan Processor

Regions Bank
01.2013 - 08.2013

Diploma -

St. Joseph

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