Desired Job Title
Patient Service SpecialistAccounts ManagerPlanning AssistantMedical ReceptionistWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Hutto, USA, US
Open to relocation: Yes
Open To Work
STACEY WILLIS
Hutto,USA
Work Preference
Summary
Patient service specialist with extensive experience at Baylor Scott & White Institute for Rehabilitation, excelling in electronic health record management and communication. Demonstrated ability to enhance patient understanding of financial policies and improve account relationships, ensuring compliance and satisfaction. Skilled in multitasking and problem-solving within fast-paced healthcare environments.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
Austin, USA
09.2023 - Current
- Verified insurance eligibility, referral authorization and financial education.
- Verified and updated patient demographic information in electronic health records to ensure accurate and up-to-date records.
- Explained financial policies and procedures to patients and their representatives, enhancing understanding and compliance.
- Followed up on outstanding patient balances according to established procedures, facilitating timely payments and financial clarity.
- Welcomed patients and visitors at front desk, ensuring a positive first impression.
- Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems.
- Participated in department meetings to discuss process improvements and share best practices.
Accounts Manager
Aarons Sales and Leasing
Round Rock, USA
08.2022 - 09.2023
- Resolved customer concerns promptly, reinforcing positive account relationships and ensuring retention.
- Prepared detailed reports on account activity, identifying improvement areas to boost client satisfaction.
- Maintained composure under pressure, prioritizing tasks to facilitate smooth account operations.
Planning Assistant
Purolator Filiters
Fayetteville, USA
- Created daily, weekly, and monthly spreadsheets to monitor production levels and identify critical needs proactively.
- Secured and ordered supplies to ensure uninterrupted operation of equipment and filter production on high-volume production lines.
- Conducted physical and electronic inventory of supplies and building materials, generating comprehensive reports for management review.
Medical Receptionist
Cape Fear Eye Associates
Fayetteville, USA
- Scheduled appointments for patients based on provider availability and patient preferences.
- Clarified financial policies and procedures to patients and their representatives, ensuring understanding and compliance.
- Gathered insurance information and scanned identification cards, supporting accurate billing and minimizing errors.
- Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems.
- Coordinated transitions for patients and families to appropriate testing and surgical locations, enhancing patient experience and care continuity.
Education
Bachelor of Science (B.S.) - Healthcare Administration
WGU
Online, UT04-2026
Associate in Arts (A.A.) - Pre Nursing
Monterey Peninsula College
Monterey, CASkills
- EHR management
- Insurance verification
- Eligibility determination
- Billing procedures
- Appointment scheduling
- EMR updating
- Healthcare systems knowledge
- Customer relationship management
- Multitasking and organization
- Problem solving
- Effective communication
- Cross-cultural sensitivity
- Professionalism and ethics
- Customer service
Accomplishments
- Living The Way Award, Exemplifying Core Values 02/2024
- Living The Way Award, Improving Patient Lives With Best Practices, 09/2024
- Living The Way Award, Exemplifying Core Values, 12/2024
- Living The Way Award, Exemplifying Core Values, 09/2025
- Torchbearer Award 1st, 03/2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
09.2023 - Current
Accounts Manager
Aarons Sales and Leasing
08.2022 - 09.2023
Planning Assistant
Purolator Filiters
Medical Receptionist
Cape Fear Eye Associates
Bachelor of Science (B.S.) - Healthcare Administration
WGU
Associate in Arts (A.A.) - Pre Nursing
Monterey Peninsula College