Stacey Winokur
Marrero,LA
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Knowledgeable Loan Processor with expertise in legal statutes and established lending guidelines. Excellent communication skills with 7 years of successful loan and mortgage processing. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
10
10
years of professional experience
Work History
Mortgage Loan Processor
Eustis Mortgage Corporation
New Orleans, Louisiana
07.2015 - 10.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Set up and completed loan submission packages.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
- Coordinated closing process with attorneys, title companies and government clerks.
- Oversaw file input in mortgage software and grant-specific software.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Reviewed and validated details of loan applications and closing documentation.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Produced and submitted completed loan packages to title and escrow professionals.
Head Bank Teller
Resource Bank
Covington , Louisiana
02.2013 - 07.2015
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored newly hired team members on appropriate responses to patron questions.
- Identified potential needs through observation, questioning and listening.
- Answered inquiries regarding checking and savings accounts and other related products.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Introduced customers to other bank team members to help meet financial needs.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
Education
Bachelor of Arts - Communications
Southeastern Louisiana University
Hammond, LA05.2009
Skills
- Digital Applications
- Government Standards
- Federal Statutes
- Customer Communication
- Financial Data Collection
- Closing Documentation
- Appraisal Verification
- Credit Verification
- Lending Software Systems
- Desktop Underwriter
- Loan Application Preparation
- Loan Paperwork
- Financial Underwriting
- Legal Documentation
- Mortgage Loan Processing
- Government Lending
- Calculations Error Correction
- Mortgage Closing Scheduling
- Principal, Interest and Payment Calculation
- Financial Information Monitoring
Timeline
Mortgage Loan Processor
Eustis Mortgage Corporation
07.2015 - 10.2022
Head Bank Teller
Resource Bank
02.2013 - 07.2015
Bachelor of Arts - Communications
Southeastern Louisiana University