Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Woods

Dallas,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work History

Customer Account Specialist

Priority Fulfillment Services
Dallas, TX
10.2019 - 06.2022
  • Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Responded to customer questions and concerns or escalated to supervisor for resolution.
  • Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
  • Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
  • Handled inbound customer chat conversations from various websites.
  • Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.

Front Desk Associate

University Of Houston-downtown
Houston, TX
09.2018 - 12.2018
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.

Customer Service Associate

Lowe's
Houston, TX
02.2016 - 05.2016
  • Developed and actualized customer service initiatives to decrease wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Assistant Store Manager

Allied Cash Advance
Houston, TX
05.2012 - 04.2013
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Loan Agent

First Cash Advance
Houston, TX
02.2011 - 05.2012
  • Obtained and compiled copies of applicant credit histories, corporate financial statements and other financial information.
  • Communicated with applicants to obtain loan application information and explain loan process.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Examined customer loan applications for loan approvals and denials.
  • Approved loans within established limits and escalated loans exceeding limits to supervisors.
  • Submitted applications to credit analysts for verification and recommendation.

Education

Associate of Arts - Business

Houston Community College
06.2015 - 08.2019

Diploma -

Navasota High School
08.2002 - 05.2006

Skills

Microsoft Office proficiency

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Timeline

Customer Account Specialist

Priority Fulfillment Services
10.2019 - 06.2022

Front Desk Associate

University Of Houston-downtown
09.2018 - 12.2018

Customer Service Associate

Lowe's
02.2016 - 05.2016

Associate of Arts - Business

Houston Community College
06.2015 - 08.2019

Assistant Store Manager

Allied Cash Advance
05.2012 - 04.2013

Loan Agent

First Cash Advance
02.2011 - 05.2012

Diploma -

Navasota High School
08.2002 - 05.2006

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Stacey Woods