Stacey Yarberry
Maricopa,Arizona
Summary
More than 11 years' successful experience in Operation Managerial with recognized strengths in team management, problem solving, time management. Ability to motivate, and supervise customer service employees. A team player, acknowledged as a self-motivated development professional well-versed in individual, corporate and foundation fundraising techniques. . Talented networker with expertise in strategic planning and task prioritization focused on maximizing efficiency and sales success. Enthusiastic about supporting issues related to indigenous causes. Accomplished in working with corporate leaders to receive sponsorships and initiate matching gift programs. Excellent track record of managing donor relationships and identifying new partnerships to increase fundraising support.
Overview
15
15
years of professional experience
Work History
Senior Claims Trainer
Turo
11.2023 - Current
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to resolve claims.
- Developed in-depth understanding of insurance policies and procedures.
- Determined appropriateness of payers to protect organization and minimize risk.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Election Committee Member
Ak-Chin Indian Community
08.2020 - Current
- Spearheaded election events to raise awareness and promote initiatives.
- Attended committee meetings to propose, discuss and revise the Ak-Chin Election Ordinance.
- Created succession plans to provide continuity of operations during leadership transitions.
Ak-Chin Gaming Commission Member
Ak-Chin Indian Community
11.2022 - Current
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
- Drafted and amendments current gaming compact for the Ak-Chin Indian Community.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Training Manager
One Medical
04.2023 - 11.2023
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Onboarding Specialist
DoorDash
04.2022 - 03.2023
- Trained new hires in technology required to access company systems and complete job tasks.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Wine Sales Representative
Total Wine
03.2021 - 01.2023
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Enrollment Specialist
Zovio
05.2020 - 06.2021
- Conferred with Enrollment Advisors and upper management to determine weaknesses in current teams and develop recruitment strategies for new students.
- Developed and implemented academic plans by adjusting them to meet student goals.
- Reviewed and analyzed performance data to monitor productivity levels.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Large Corporate Representative
Voya Financial
08.2019 - 02.2020
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Developed effective improvement plans in alignment with goals and specifications.
Workforce Management Analyst
Aria Casino & Hotel
02.2019 - 08.2019
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Created training materials for new employees to provide information about attendance guidelines.
- Produced and updated documents, reports, and tracking spreadsheets using Tableau, SAS and Microsoft.
Senior Seller Support
Amazon.Com
08.2016 - 02.2019
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Interpreted data and performance metrics, escalating issues to management as necessary.
- Identified and addressed vendor concerns, working with development teams to achieve resolution.
Cage Cashier
Vee Quiva Casino & Hotel
02.2016 - 08.2016
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
Casino Promotion Coordinator
Harrah's Ak-Chin Casino
11.2014 - 01.2016
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Sales Associate
Coach
09.2013 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Marketing Promotions Associate
Fort McDowell Casino
03.2012 - 09.2012
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Worked to meet or exceed special targets for Fort McDowell Yavapai Nation and Fort McDowell Casino.
- Maintained up-to-date knowledge of marketing strategies.
Programs Associate
Ak-Chin Parks and Recreation
01.2012 - 09.2012
- Identified new program opportunities in the Ak-Chin Indian community through careful research and networking.
- Brought Olympic pitcher Jenny Finch to the AK-Chin Indian Community
- Assisted with planning and coordinating day-to-day and special program activities.
- Prepared clearly written and formatted documents and reports.
- Drafted common document templates to reduce time spent creating documents from scratch for grants.
HDS Associate / Promotions Coordinator
Harrah's Ak-Chin Casino
05.2009 - 07.2011
- Gained Knowledge of the gaming and non-gaming industry
- Created and implemented external and internal communications strategies for key company initiatives.
- Collected performance data on each promotion to better plan future events.
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
Education
Associate of Applied Science - Business Administration And Management
Tohono O'Odham Community College
Sells, AZ05.2026
No Degree -
Avalon School of Cosmetology
Phoenix, AZ03.2024
Bachelor of Science - Political Science
Arizona State University
Tempe, Arizona05.2013
Arizona Scholastic High School Diploma - undefined
Mountain Pointe High School
Phoenix, Arizona05.2009
Skills
- Staff development plans
- Process evaluation and enhancement
- Program Optimization
- Data Migration
- Business Analysis
- Funding Source Research
- Proposal Development
- Report writing skills
- Strong research skills
- Contract Administration
Accomplishments
- Employee of the month at Fort McDowell Casino for the month of May 2012
- Created a new process on how to market new promotions
- Created great relationships with current and new guest
- Created customer satisfaction survey, drastically reducing potential problems.
- Brought United States Olympic pitcher Jenny Finch to the Ak-Chin Indian Community
References
- Given upon request
Affiliations
- Arizona Indian Gaming Association
Languages
Spanish
Native or Bilingual
O'odham
Native or Bilingual
Timeline
Senior Claims Trainer
Turo
11.2023 - Current
Training Manager
One Medical
04.2023 - 11.2023
Ak-Chin Gaming Commission Member
Ak-Chin Indian Community
11.2022 - Current
Onboarding Specialist
DoorDash
04.2022 - 03.2023
Wine Sales Representative
Total Wine
03.2021 - 01.2023
Election Committee Member
Ak-Chin Indian Community
08.2020 - Current
Enrollment Specialist
Zovio
05.2020 - 06.2021
Large Corporate Representative
Voya Financial
08.2019 - 02.2020
Workforce Management Analyst
Aria Casino & Hotel
02.2019 - 08.2019
Senior Seller Support
Amazon.Com
08.2016 - 02.2019
Cage Cashier
Vee Quiva Casino & Hotel
02.2016 - 08.2016
Casino Promotion Coordinator
Harrah's Ak-Chin Casino
11.2014 - 01.2016
Sales Associate
Coach
09.2013 - 01.2021
Marketing Promotions Associate
Fort McDowell Casino
03.2012 - 09.2012
Programs Associate
Ak-Chin Parks and Recreation
01.2012 - 09.2012
HDS Associate / Promotions Coordinator
Harrah's Ak-Chin Casino
05.2009 - 07.2011
Associate of Applied Science - Business Administration And Management
Tohono O'Odham Community College
No Degree -
Avalon School of Cosmetology
Bachelor of Science - Political Science
Arizona State University
Arizona Scholastic High School Diploma - undefined
Mountain Pointe High School
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