Stacey C. Miller
Marysville,Pennsylvania
Summary
- Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.
- Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction.
- Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
16
16
years of professional experience
Work History
Nurse Manager
Penn State Health Hampden Medical Center
03.2021 - Current
- Successfully assisted in the passing DAAC inspection prior to opening of the hospital
- Successful assisted in the passing of Joint Commission inspection.
- Oversees 6 ORs providing surgical care of General, GYN, Urology, Robotics, Orthopedics, Spine, Plastics, and Breast Oncology.
- Oversees 2 Endoscopy Procedure Rooms encompassing pre and post care unit providing care to GI, Pulmonary, and Pain Management patients.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
Nurse Manager
UPMC Memorial Hospital
08.2019 - 03.2021
- Successfully assisted in passing of DAAC survey prior to hospital opening.
- Successfully assisted in the passing of HFAP inspection.
- 7 ORs offering surgical care of General, GYN, Breast Oncology, Urology, Robotics, Orthopedics, Spine, Podiatry, GYN Oncology, Urogyn, and Endovascular procedures.
- 2 Endoscopy procedures rooms to include pre and post care offering services to GI and Pulmonary patients.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Established and continuously optimized unit schedules and individual work assignments.
Senior Attending Nurse
Penn State Health Milton S. Hershey Medical Center
02.2019 - 08.2019
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Audited charts and reviewed clinical documents to verify accuracy.
- Oversaw delivery of care for patients in an Ears, Nose, and Throat Clinic, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Pre-Admission Testing RN
UPMC Pinnacle
10.2017 - 02.2019
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Surgical Service Line Coordinator
UPMC Pinnacle
04.2014 - 10.2017
- Successfully assisted in the passing of DAAC inspection prior to opening the hospital.
- Successfully assisted in the passing of Joint Commission survey.
- Coordinated with facilities to set up surgeries for General, GYN, GYN Oncology, Urology, Plastics, Dental, Robotics, Thoracic, and Breast Oncology.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Updated daily operating room calendars with accurate appointment schedules.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Prepped operating rooms and booked necessary equipment and supplies.
- Circulated and Scrub in all service lines under my direction to assist in filling staff gaps.
Surgical Registered Nurse
UPMC Pinnacle
02.2008 - 04.2014
- Evaluated patients to detect contraindications before anesthesia or scheduled surgery.
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Maintained sterile surgical environment and secured confidential data to protect patients' health and privacy.
- Documented procedure plans, surgery notes and progress updates to facilitate communication among healthcare providers.
- Connected with patients and families from variety of cultural and economic backgrounds to establish and maintain open communication for improved patient outcomes.
- Circulated and Scrub for all services lines to include: general, GYN, robotics, urology, plastics, ENT, breast oncology, GYN oncology, circulated all orthopedics, scrub minor orthopedics, vascular, and thoracic surgeries.
Education
MBA - Health Administration
Eastern University
Wayne, PA05.2021
Bachelor of Science - Nursing
Millersville University of Pennsylvania
Millersville, PA05.2018
Associate of Science - Nursing
Harrisburg Area Community College
Harrisburg, PASkills
- Certified Lean Six Sigma Green Belt
- Sexual Assault Training
- Intuitive Robotic Coordinator Training
- Patient Safety Champion
- Certified Just Culture Champion
- Daisy Award Nominee
Timeline
Nurse Manager
Penn State Health Hampden Medical Center
03.2021 - Current
Nurse Manager
UPMC Memorial Hospital
08.2019 - 03.2021
Senior Attending Nurse
Penn State Health Milton S. Hershey Medical Center
02.2019 - 08.2019
Pre-Admission Testing RN
UPMC Pinnacle
10.2017 - 02.2019
Surgical Service Line Coordinator
UPMC Pinnacle
04.2014 - 10.2017
Surgical Registered Nurse
UPMC Pinnacle
02.2008 - 04.2014
MBA - Health Administration
Eastern University
Bachelor of Science - Nursing
Millersville University of Pennsylvania
Associate of Science - Nursing
Harrisburg Area Community College
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