Stacey L Hammel
Crownsville,MD
Summary
Customer-focused professional with experience in flight and customer services and a background in health care. Specializes in delivering safe and compliant service while effectively managing stress and fostering positive interactions. Excels in prompt issue resolution to enhance customer satisfaction.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Omni Air International Inc.
Tulsa, OK
02.2024 - Current
- Deliver exceptional customer service by addressing passenger needs and inquiries during flights.
- Collaborate with crew members to foster a positive cabin environment throughout each flight.
- Resolve issues promptly and professionally, enhancing overall customer experience.
- Conduct thorough pre-flight briefings and emergency equipment checks to ensure passenger safety.
School Health Nurse
Dept of Health AA County
Annapolis, Md
06.2023 - Current
- Evaluate students with health concerns to devise care plans or refer to healthcare providers.
- Assist in developing Individualized Education Programs for students with special healthcare needs.
- Manage student medications per physician instructions and district policy.
- Maintain accurate health records and documentation to ensure compliance with regulations.
Nurse
Luminus Health Anne Arundel Medical Center
Annapolis, Maryland
04.2021 - 06.2023
- Collaborated with healthcare team to develop and implement comprehensive patient care plans, enhancing patient outcomes.
- Administered medications and treatments, ensuring adherence to established protocols for optimal patient safety.
- Documented patient progress accurately, facilitating effective communication among healthcare providers.
- Ensured accuracy of all documentation, adhering to established guidelines.
- Managed multiple tasks simultaneously, prioritizing urgent requests from physicians and nurses.
Owner/Operator
Brown Box Eatery
Odenton, MD
02.2015 - 03.2020
- Managed staff, sales, inventory, and accounting, ensuring seamless overall business operations.
- Oversaw daily operations of fast-casual dining establishment, enhancing service quality and operational efficiency.
- Developed and implemented customer-focused menus that aligned with current food trends to increase patronage.
- Enhanced customer experience through personalized service and active engagement strategies.
- Monitored health and safety regulations to ensure kitchen compliance and standards.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT02-2024
Associate of Science - Nursing Science
ANne Arundle Community College
Arnold, MD05-2020
Skills
- Customer service excellence
- Team collaboration
- Record keeping
- Emergency procedures
- Effective communication
- Stress management
- Public interaction
Timeline
Flight Attendant
Omni Air International Inc.
02.2024 - Current
School Health Nurse
Dept of Health AA County
06.2023 - Current
Nurse
Luminus Health Anne Arundel Medical Center
04.2021 - 06.2023
Owner/Operator
Brown Box Eatery
02.2015 - 03.2020
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing Science
ANne Arundle Community College