Staci Brown
Patient Access Representative
San Diego,CA
Summary
Experienced with managing logistics operations and ensuring efficient delivery systems. Utilizes skills in problem-solving and customer service to enhance operational workflows. Knowledge of coordinating cross-functional teams to meet organizational goals and adapt to changing requirements.
Overview
25
25
years of professional experience
Work History
Logistics Service Representative
Medspeed
07.2021 - 02.2025
- Provided comprehensive training programs for new hires in logistics roles, emphasizing safety procedures and best practices for efficient operations.
- Optimized transportation routes with strategic planning, resulting in reduced delivery times and fuel costs.
- Streamlined warehouse operations for increased productivity and reduced errors in order fulfillment.
- Reduced order processing time by streamlining communication between sales representatives and warehouse personnel regarding order status updates.
Authorized Covid-19 Screener
Kaiser Permanente
12.2020 - 07.2021
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
Complex Authorization Specialist
TriWest Healthcare Alliance
02.2017 - 12.2020
- Managed high-volume caseloads, prioritizing tasks effectively to meet strict deadlines without compromising quality.
- Completed referrals and prior authorizations according to department guidelines and workflows.
- Facilitated open communication between team members through regular meetings and status updates, promoting collaboration and streamlined decision-making processes.
- Reduced processing errors by regularly reviewing and updating internal procedures and guidelines for the team.
Patient Access Representative
TriWest Healthcare Alliance
08.2015 - 02.2017
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Copy and Print Specialist
Williams Lea
10.2012 - 02.2015
- Streamlined workflow for increased productivity by organizing job orders and prioritizing tasks.
- Resolved customer issues quickly and professionally, fostering positive relationships between the company and its clients.
Patient Access Service Representative
Sharp Memorial Hospital
03.2009 - 08.2012
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Customer Service Representative
James S. Brown Pavilion
03.2009 - 08.2009
- Prepared and pulled medical charts for the next day radiology procedures
- Responsible for checking in all patients as they arrived for their radiology procedure
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
American Specialty Health
11.1999 - 07.2008
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
David H. Hickman
Columbia, MOSkills
- Teamwork orientation
- Transportation planning
Timeline
Logistics Service Representative
Medspeed
07.2021 - 02.2025
Authorized Covid-19 Screener
Kaiser Permanente
12.2020 - 07.2021
Complex Authorization Specialist
TriWest Healthcare Alliance
02.2017 - 12.2020
Patient Access Representative
TriWest Healthcare Alliance
08.2015 - 02.2017
Copy and Print Specialist
Williams Lea
10.2012 - 02.2015
Patient Access Service Representative
Sharp Memorial Hospital
03.2009 - 08.2012
Customer Service Representative
James S. Brown Pavilion
03.2009 - 08.2009
Customer Service Representative
American Specialty Health
11.1999 - 07.2008
High School Diploma -
David H. Hickman
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