Staci Campbell
Centerton,AR
Summary
Efficient order clerk known for high productivity and ability to complete tasks swiftly. Possess specialized skills in inventory management, customer service, and data entry, which facilitate streamlined order processing. Excel at communication, problem-solving, and time management, ensuring seamless operations and customer satisfaction.
Dynamic legal professional with extensive experience at Hood & Stacy, P.A., excelling in drafting legal documents and managing case files. Recognized for exceptional customer service and strong problem-solving abilities, I effectively collaborate with attorneys and maintain confidentiality while ensuring timely e-filing and document management. Proven track record of enhancing operational efficiency. Detail-oriented, reliable professional in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Overview
12
12
years of professional experience
Work History
Order Clerk
Benton County
Bentonville, AR
01.2023 - Current
- Scanned physical documents into electronic format for storage in a secure database system.
- Redacted confidential information from legal documents on case-by-case basis.
- Met with attorneys to discuss case details and evidence.
- Maintained knowledge on case status by reviewing relevant records and reporting back to attorneys.
- Organized legal documents in company filing systems and databases.
- Drafted motions, briefs and other legal documents.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Assisted with document production and deposition preparation.
- Responded to attorney calls and inquiries to deliver applicable information.
- Organized and executed court calendar with daily cases.
- Mailed and arranged for delivery of legal correspondence to pro se parties.
- Managed office scheduling and kept accurate notes on deadlines and other dates.
- Provided administrative support and conducted research to assist attorneys and Circuit Judge.
- Performed extensive research to prepare for court cases and gathered pertinent case information.
- Knowledgeable dealing with pleadings.
- Filed pleadings with court clerks to expedite proceedings.
- Provided administrative support to Circuit Judge.
- Answered phones promptly while providing courteous customer service.
- Filed attorneys legal documents in relevant courts for processing.
- Maintained client confidentiality in all matters.
- Corresponded daily with attorneys and pro se parties.
- Ensured that all paperwork was properly filed according to established procedures.
- Generated reports summarizing case progress for internal use.
- Handled telephone calls, meeting plans and conference organization requirements.
- Processed incoming mail on a daily basis.
- Reviewed and prepared legal documents, such as pleadings and proposed orders.
- Greeted attorneys upon arrival at office and provided assistance as needed.
- Drafted legal documentation.
- Filed pleadings and paperwork with circuit clerk to meet strict deadlines.
- Identified needs of attorneys promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Paralegal/Legal Assistant
Hood & Stacy, P.A.
Bentonville, AR
01.2018 - 09.2022
- Drafting of complaints, judgments, writs, and various other legal documents for debt collection clients.
- All stages of foreclosure for Arkansas, Oklahoma, and Missouri.
- Attended all Benton County, AR foreclosure sales and put in the opening bid for our client.
- E-filing of Arkansas documents, e-recording using Simplifile for Arkansas and Oklahoma.
- Handling of all replevin and writs of garnishments/order to pay in Arkansas.
- Ensure maximum client satisfaction by providing exceptional, personalized service.
- Work closely with attorneys, circuit clerk offices throughout Arkansas and Oklahoma, sheriff's offices, process servers, and debt collection forwarders/clients.
- Strong organizational skills and customer service skills.
- Performed administrative duties such as photocopying, scanning, and organizing legal documents.
- Collaborated with attorneys in all stages of litigation process.
- Managed case files and documentation, ensuring accuracy and confidentiality.
- Organized client calendars, prepared mailings and handled high call volumes.
- Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
- Collaborated with team members to ensure strategies and objectives were aligned and executed efficiently.
- Reviewed legal documents for attorney review.
- Interpreted various types of legal documents including contracts and agreements.
- Processed closing documents and transactional documents for legal review.
- Organized legal documents in company filing systems and databases.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Monitored and updated clients on case progress, including significant developments.
- Maintained client files according to established protocols.
- Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
- Provided administrative support such as answering phones.
- Utilized legal software and databases for case management and legal research.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Scanned physical documents into electronic format for storage in a secure database system.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Promotional Products CSR
Outdoor Cap Company
Bentonville, AR
02.2013 - 01.2018
- Communicated directly with outside companies with their promotional product needs and cap orders.
- Multi-tasking in a very fast paced environment.
- Ordering/Shipping.
- Coordinated with clients on their logos and artwork for embroidery on caps.
- Answering of phones and customer/client emails.
- Efficiently processed new orders for embroidery on caps, and assisted customers with their decisions on colors and artwork.
- Trained new hires.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Documented all conversations with customers in CRM software according to company standards.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed customer feedback data to identify areas of improvement.
- Surpassed sales goals through implementation of successful marketing strategies.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Adhered to company's established protocols for handling confidential data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Processed orders, forms, applications, and requests.
- Assisted customers with product selection based on their needs and preferences.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Participated in team meetings or training sessions when necessary.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided customer service support to customers over the phone and by email.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Maintained up-to-date knowledge of company products and services.
- Developed strong customer relationships to encourage repeat business.
- Strengthened customer retention by offering discount options.
- Consulted with customers regarding needs and addressed concerns.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Supported sales team members to drive growth and development.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Followed up with customers to ensure their satisfaction.
Education
High School Diploma -
Bentonville High Sctt
Bentonville, AR05-1990
Skills
- Works independently
- Notary
- Teamwork
- Document management
- Legal research
- Case filing
- E-filing procedures
- Drafting legal documents
- Customer service
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Confidentiality maintenance
- Scheduling coordination
- Effective communication
- Administrative support
- Data entry
- Reliability
- Verbal and written communication
- Professionalism
- Multitasking capacity
- Multitasking Abilities
- Filing systems
- MS office
- Office 365 (Word, Excel, Outlook)
- Research and skip tracing
Timeline
Order Clerk
Benton County
01.2023 - Current
Paralegal/Legal Assistant
Hood & Stacy, P.A.
01.2018 - 09.2022
Promotional Products CSR
Outdoor Cap Company
02.2013 - 01.2018
High School Diploma -
Bentonville High Sctt