STACI CASEY
Abilene,TX
Summary
Driven professional with a proven track record in customer service and HIPAA compliance, demonstrated during my tenure at Gateway Diagnostic Imaging. Skilled in patient registration and maintaining calm under pressure, I excel in fast-paced environments, ensuring optimal client satisfaction and efficiency.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Gateway Diagnostic Imaging
11.2022 - Current
- Greeted and provided excellent customer service to patients and healthcare professionals
- Registered and assisted patients with completing Tech Packets via iPAD tablets
- Processed credit card, checks and cash payments
- Scheduled MRI's, CT's, and Ultrasounds with patients, medical staff and physicians
- Remained calm and professional when dealing with upset or difficult patients
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources
Sales Consultant
Honda of Abilene
07.2021 - 05.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used proper sales techniques to understand individual customer needs and recommended relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Sales Consultant
Freeman Hyundai Genesis
02.2021 - 02.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX08.1995
Skills
- Customer Service
- HIPAA Compliance
- Scheduling appointments
- Medical terminology knowledge
- Problem-Solving
- Interpreting physician orders
- Patient Registration
- Multitasking and Organization
- Payment Processing
- Registration and Scheduling
- Caring and Empathetic
- Calm and Effective Under Pressure
Timeline
Patient Service Representative
Gateway Diagnostic Imaging
11.2022 - Current
Sales Consultant
Honda of Abilene
07.2021 - 05.2022
Sales Consultant
Freeman Hyundai Genesis
02.2021 - 02.2021
Bachelor of Science - Criminal Justice
Sam Houston State University
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