Staci Davis
Tacoma,WA
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
Pro Call Center. Inc
11.2023 - Current
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Streamlined internal processes for better efficiency in account management tasks.
- Successfully resolved escalated issues, preve
Assistant Manager
Pro Call Center Inc
09.2023 - 11.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Scheduler
Pro Call Center Inc
12.2021 - 09.2023
- Maintained high levels of customer satisfaction through diligent scheduling.
- Answered and managed incoming calls .
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Machine Operator
Westrock Tacoma Mill
01.2012 - 05.2021
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Quickly shut down equipment in emergency situations following protocols.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Education
High School Diploma -
West Valley High School
Yakima, WA06-1984
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Goals and performance
Certification
CPR Certified
Advanced First Aid trained
AED trained
Timeline
Account Manager
Pro Call Center. Inc
11.2023 - Current
Assistant Manager
Pro Call Center Inc
09.2023 - 11.2023
Scheduler
Pro Call Center Inc
12.2021 - 09.2023
Machine Operator
Westrock Tacoma Mill
01.2012 - 05.2021
CPR Certified
Advanced First Aid trained
AED trained
High School Diploma -
West Valley High School
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