Staci Graber
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
12
12
years of professional experience
Work History
Store Manager
Starbucks
06.2016 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Shift Supervisor
Starbucks
04.2011 - 06.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Applied security, safety and loss prevention strategies during shifts.
Education
High School Diploma -
Otsego High School
Bowling Green, OH05.2002
Skills
- Mentoring
- Operational Standards
- Multitasking and Organization
- Performance Goals
- Motivational Leadership
- Leadership Development
- Team Leadership
- Culture Development
- Staff Training
- Company Standards
Timeline
Store Manager
Starbucks
06.2016 - Current
Shift Supervisor
Starbucks
04.2011 - 06.2016
High School Diploma -
Otsego High School
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