STACI MATZKE
Manitowoc,WI
Summary
Training professional 10+ years of experience prepared to design and deliver impactful training programs that drive organizational success. Proven track record in creating engaging content and facilitating dynamic workshops that align with company objectives. Known for fostering collaborative team environment and adapting to evolving business needs.
Overview
12
12
years of professional experience
Work History
Senior Adoption Training Specialist
ClearGov
Maynard, MA
04.2026 - Current
- Executed recruitment and onboarding of 8 new team members since 2022 to support expansion of customer base.
- Facilitated professional development sessions to cultivate skills in AI educational technology, supporting departmental growth and collaboration.
- Collaborated with product teams to ensure training materials reflect the latest software updates and features.
- Coordinated cross-departmental workshops aimed at enhancing communication around product functionality and user expectations.
Adoption Training Specialist
ClearGov
Maynard, MA
03.2025 - 04.2026
- Drive product adoption and retention through cross-functional collaboration and client-focused training initiatives such as leading meetings to align terminology used in product across departments and product modules
- Delivered adoption-based e-learning training programs based on a blend of ADDIE and SAM methodologies to tailor learning to client needs, improving product utilization and client retention success.
- Facilitate 18 weekly webinars, workshops, and interactive virtual sessions (utilizing LearnUpon LMS and Zoom) designed to ensure they fully integrate and use product solutions.
Training & Enablement Specialist
ClearGov
Maynard, MA
04.2022 - 03.2025
- Designed comprehensive training initiatives that support client onboarding and maximize product utilization through interactive virtual sessions and workshops.
- Designed and optimized a suite of support center articles and learning content, ensuring consistent user understanding of product functionalities through effective use of LearnUpon LMS, Articulate Rise 360, and Zendesk.
- Monitored and assessed client engagement metrics to refine training strategies and improve outcomes.
Staff Trainer
Shelby Systems
Cordova, TN
02.2020 - 03.2022
- Designed and delivered client training sessions and product webinars aimed at promoting effective use of SaaS-based financial and church management software.
- Crafted and delivered compelling presentations for company's annual user conference and virtual workshops.
- Collaborated in the development of course materials and facilitated the deployment of two learning management systems.
Success Coach / Consultant
Elexio (Shelby Systems sister company)
Lancaster, PA
05.2017 - 02.2020
- Guided financial staff in chart of accounts creation and new database setup
- Supported customer training through recorded financial webinars and supplemental learning resources
Trainer / Consultant
Shelby Systems
Cordova, TN
02.2015 - 02.2020
- Provided comprehensive guidance to church staff on utilizing financial membership and online giving SaaS systems to enhance operational efficiency.
- Achieved successful delivery of two-day financial workshops, during the annual client conference, contributing to overall attendee satisfaction and learning outcomes.
- Championed best practices for data entry, reporting reconciliation, and system utilization.
Arena Trainer / Consultant
Illinois District Council of the Assemblies of God (IDCAG)
Carlinville, IL
04.2014 - 02.2020
- Instructed and supported pastoral staff, office teams, and volunteers across churches in Northern Illinois
- Educated users on all facets of church management systems, from membership to administration
- Built dashboards to improve usability for staff and volunteers
- Modified SQL queries to create custom reports and dashboards tailored to organizational needs
Education
Bachelor of Fine Arts - Studio/Drawing, Art History
Northern Illinois University
DeKalb, ILBachelor of Science - 2-D Studio / Fine Arts
Waubonsee Community College
Sugar Grove, ILStudy Abroad Program - Art History And Ceramics
SAI – Florence
ItalySkills
- Skilled in Microsoft and Google productivity tools, Mac & Windows environments, SaaS databases
- Virtual training and workshop facilitation through virtual meeting platforms: Zoom, GoToMeeting, Calendly
- Learning management systems expertise in LearnUpon LMS, Thinkific, Freestone LMS
- Deploy adult learning theory utilizing Articulate 360 (Storyline & Rise), Scribe, Zendesk, Intercom Canva, Camtasia, and SnagIt for article and course development
- AI tools – ChatGPT, SiderAI, Gemini, LLM notebook, AskMyAI, Videate,
- Performing training evaluation through assessments, polls, and surveys
Accomplishments
Recognized with a Brandon Hall Group Gold Award for Best Advance in Learning Management Technology in 2024.
Timeline
Senior Adoption Training Specialist
ClearGov
04.2026 - Current
Adoption Training Specialist
ClearGov
03.2025 - 04.2026
Training & Enablement Specialist
ClearGov
04.2022 - 03.2025
Staff Trainer
Shelby Systems
02.2020 - 03.2022
Success Coach / Consultant
Elexio (Shelby Systems sister company)
05.2017 - 02.2020
Trainer / Consultant
Shelby Systems
02.2015 - 02.2020
Arena Trainer / Consultant
Illinois District Council of the Assemblies of God (IDCAG)
04.2014 - 02.2020
Bachelor of Fine Arts - Studio/Drawing, Art History
Northern Illinois University
Bachelor of Science - 2-D Studio / Fine Arts
Waubonsee Community College
Study Abroad Program - Art History And Ceramics
SAI – Florence