Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Small Business Owner and Operator
Summer Rayne's Sweet Shop
Pooler, GA
06.2020 - Current
Interprets recipes and ensures baked items meet company standards
Prepares baked goods daily as well as specialty items requested by customers
Achieves customer loyalty by creating a pleasant shopping experience
Operates bakery equipment while adhering to safety protocol.
Stay at Home Mom
Statesboro, GA
06.2018 - Current
Internet & computer skills
Written and verbal communication
Organizational skills
Multi-tasking
Time management skills
Ability to work under pressure
Decision making
Self-motivation.
Customer Service Leader – Office Assistant/ Cashier
Food Lion
Port Wentworth, GA
05.2016 - 05.2018
Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
Maintain proper knowledge of all sales associate register functions and Front-End accounting services which include all Office Assistant functions In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner Successfully complete Computer Based Training (CBT) and Training Aid courses
Perform all other duties and projects as assigned
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction
Make every attempt to maintain accurate cash control
Follow procedures and performs overrides
Identify customers needing assistance and offers to take the customer’s order to their vehicle
Maintain alertness and calls for assistance when needed to service customers per service standards
Check prices quickly and accurately
Is courteous and helpful to other associates
Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
Ensure workstation and front-end area of the store has a neat and clean presentation Report any register malfunction to the Customer Service Manager or MOD Ensure the MVP savings center KIOSK is filled with paper and properly working.
Education
High school diploma, some college -
Effingham County High School
06.1997
Skills
Cashiering (10 years)
Cash Handling (10 years)
Customer Service (10 years)
Merchandising
Communication Skills (10 years)
Organizational Skills
Math
Time Management (3 years)
English
Computer Skills
Basic Math
Computer Literacy
Retail Sales (5 years)
Typing
Microsoft Word
POS
Marketing
Phone Etiquette (10 years)
Research
Bookkeeping
Front Desk
Customer service
Cash handling
Cash register
Budget Management
Business Growth and Retention
Planning and Execution
Vision Implementation
Business Development
Business Marketing
Languages
English - Expert
Timeline
Small Business Owner and Operator
Summer Rayne's Sweet Shop
06.2020 - Current
Stay at Home Mom
06.2018 - Current
Customer Service Leader – Office Assistant/ Cashier