Open To Work
Staci Baker
Customer Service Representative
Omaha,NE
Summary
Able to efficiently work and interact effectively with a diverse group Strong team player Strong communication skills Ability to work and keep up with a fast paced environment Practices working under pressure with little or no supervision Maintains, coordinates, and manages multiple tasks daily Detail oriented Strong organizational and analytical skills Strong and professional work ethic
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Delivery Courier
GrubHub
Omaha, Ne
03.2023 - Current
- Verified accuracy of all deliveries against order forms.
- Delivered packages to customer doorsteps and business offices.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Customer Service Representative
Ford Credit
03.2018 - Current
- Empowered customer advocate that helps with customers and dealers, auto financing and leasing experiences
- Providing positive customer experience , handling and discussing past due accounts with customers and obtaining payment arrangements and resolutions helping with their financial needs
- Responsible for taking inbound customer phone calls from customers , dealers, insurance companies, and third parties
- Maintaining a high level of customer satisfaction mentoring , advocating , displaying a role model for my fellow employees
- Trouble shooting multiple systems resolving issues with websites and dealerships
- Helping customers register for new vehicles in other states.
Education
Associates of Arts Degree - Human Services
University of Phoenix
Tempe, AZ 12.2009 - 12.2011
Bachelor Of Science - Human Services
University of Phoenix
Tempe, AZ 12.2011 - 12.2013
Skills
- Microsoft Word, Excel, Power Point, Microsoft Windows, Microsoft Outlook
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteSalary Range
$25/hr - $30/hrTimeline
Delivery Courier
GrubHub
03.2023 - Current
Customer Service Representative
Ford Credit
03.2018 - Current
Bachelor Of Science - Human Services
University of Phoenix
12.2011 - 12.2013
Associates of Arts Degree - Human Services
University of Phoenix
12.2009 - 12.2011